Monthly Archives: May 2011

Cowpaths in Hyperspace

Greetings from the Australian Demographic & Social Research Institute (ADSRI) at the Australian National Unviersity, where Lingfei Wu, from the Web Mining Lab,City University of Hong Kong is talking on “How the Web1.0 fails: The mismatch between hyperlinks and user-flow”. He argues that rather than following the hyperlinks built into web sites, people follow otherRead… Read more »

A Trail Run and a Harmonious Customer Experience

I went for a trail run the other day. The air was warm and the sun was shining so I opted for an outdoor experience. I brought along everything I would need – my Vibram FiveFingers® shoes, Nike Dri-Fit running apparel, Oakley sunglasses, Coppertone sunscreen and Apple iPod. Although I had purchased these products fromRead… Read more »

Convert DoD Guides into eBooks

An Open Letter to DOD, Release your guides like the Defense Acquisition Guidebook and DOD IP Guide in ebook formats. Ebook sales now outpace hardback sales on Amazon. The times are changing and so should the release of DOD guide formats. Yes, I can download the information as a PDF, but that’s a pain becauseRead… Read more »

Usability key to online success

ACS President Anthony Wong’s column in the Austrlaian newspaper today ends with the line: “ACS fellow and digital media expert Tom Worthington said usability was a key issue for using mobile commerce.” (from: “Online key to business success”, 3 May 2011). Usability can be improved with web standards and guidelines.My point was that mobile devicesRead… Read more »

Muslim reaction to Bin Laden

The Islamic world’s reaction to Bin Laden’s death has been mixed accurately reflecting a Kew Poll several years ago (2009) that measured the attitudes of Muslims to the Al Qaeda leader. In keeping with his own claims that his view was the only view possible for a Muslim, Bin Laden had a great number ofRead… Read more »

Storybook Lane ordered to refund shoppers — again

Storybook Lane, an online company previously sued by the Washington Attorney General’s Office, must once again refund consumers nationwide. The Kennewick-based company, which sells home décor for children’s bedrooms, violated the terms of a 2008 settlement by failing to deliver orders, issue refunds and respond to customer inquiries. Original post

WeLovePublicService.org – 5 Ways to Give Love to Govies!

Welcome to one of my favorite weeks of the year: Public Service Recognition Week! While GovLoop connects, honors, and highlights the work of public servants like you every day, I love that there’s a designated week every year where we get to show you some mad love and appreciation (Thanks Partnership for Public Service forRead… Read more »

Open Data for Public Health: Bring DontEat.At to San Francisco

In a powerfully argued post at GovLoop back in January, Canadian open data advisor David Eaves offered a solution for saving millions in public health costs: create data standards around restaurant healthfulness inspection scores and incorporate them into consumer-oriented websites like Yelp and OpenTable. Last night on Gov 2.0 Radio, Allison Hornery of CivicTEC inRead… Read more »