What to Say When You’re Angry Most of the time when we’re angry we say things that really don’t represent us well. Often we end up apologizing, defending our language, making excuses for our upset and ultimately tripping over past behavior. The key to being able to say the right thing when you’re angry isRead… Read more »
Remember the days when you would get a hand written letter? Or your friend would send you a cool postcard while they were on vacation? We all know that social media and email have ended the art of a hand written letter. If you get a hand written letter now, it is really special, noRead… Read more »
Last week produced a “déjà vu” experience although it was definitely not the “déjà vu all over again” variety. For only the second time in my speaking career I received unanticipated feedback from participants of a workshop two or more years after the actual event. This is not trivial as one of the challenging aspectsRead… Read more »
BEHAVIORAL HEALTHCARE Issue Date: July-August 2011Departments—Manderscheid Report Reflecting on Social JusticeDespite tough times and tight budgets, we cannot fail to value life, health, and equity for all by Ron Manderscheid, PhD President Franklin Roosevelt gave his annual State of the Union address from the White House instead of the Capitol in 1944. A few minutesRead… Read more »
A tribute to project managers and those who want to be project managers, all over the world. One morning I woke up asking myself ‘what do I want to be when I grow up’. I had been laid off from my job as an operations manager the day before. Rather than drown in self-pity, IRead… Read more »
Anyone who follows this blog knows I spend as much time talking about our culture as I do discussing our marketing and social media strategies. The reason is simple, they go hand in hand; our employees define our culture and without them our marketing strategies would be dead in the water. From our employee recruiterRead… Read more »
When it comes to reporting on new developments in the Gov 2.0 world, there are few more influential than Alex Howard. Based in Washington D.C., Alex writes for O’Reilly Media on everything from social media to new technology developments. He’s known to many by his Twitter pseudonym, @digiphile. I sat down with him while inRead… Read more »
Almost half of the fare cheaters on New York City’s subways are children, and they are costing the Metropolitan Transportation Authority millions. According to an unofficial MTA report, 43% of scofflaws are children, most of whom duck under the turnstiles. The New York Daily News spoke with some mothers who did not pay for theirRead… Read more »
Chicago-area Metra (IL) expects to improve the air quality inside its commuter rail cars by switching to more efficient air filters. After a Chicago Tribune investigation found that commuters were exposed to high levels of soot inside the rail cars, the agency studied a series of options for reducing exposure to the fumes. Soot levelsRead… Read more »
The Chicago Transit Authority (IL) ordered 300 new subway cars from Bombardier at a cost of $331 million. The new cars will use alternating current propulsion, which allows dynamic braking regeneration, lower energy and maintenance costs, and improved reliability. The cars will also be equipped with an active suspension system to keep the floor isRead… Read more »