Oftentimes, people feel hindered – not helped – by government at all levels, and their discontent with the public sector is the product of unpleasant customer experiences (CX).
Posts Tagged: IRS
Furloughed employees, union leaders and elected officials gathered blocks from the White House on Jan. 10 to express the need to end the shutdown.
The good news is that there are ways to take steps to combat this growing activity of fraudsters while recognizing the good tax filers and applications, ultimately fostering a positive citizen experience.
The Mondays are usually hard enough as is. As the first day after a weekend, we tend to have a giant list of to-dos and not enough time on a Monday to do them. We decided to help compile a few noteworthy posts to make your life easier. Today’s DorobekINSIDER program will be your need-to-knowRead… Read more »
If you’ve used the Internet even once in your life, you’re probably familiar with scams. From the more obvious pop-up viruses to the well-disguised phishing emails, scams are an ever-present nuisance in our lives in the digital age. While you have likely encountered fraud attempts online before, what about over the phone? In the wakeRead… Read more »
April 15 is right around the corner, and taxes are probably on most folks’ minds. Everyone has to do their taxes, but most people don’t exactly look forward to it. And then when we hear that there are security risks at the IRS, it doesn’t exactly help us get excited about filing our returns andRead… Read more »
Lately I’ve noticed that whenever I watch a game or reality show with a cash prize, I get a little more engaged in the outcome in a way others most likely don’t. At the end, rather than just enjoy watching contestants celebrate that they’ve won what could be a life-changing amount of money, I findRead… Read more »
As a part of my ongoing conversation with senior executive leaders, Conversations on Big Data, I recently sat down with Dean Silverman, Senior Advisor to the Commissioner, Office of Compliance Analytics, at the Internal Revenue Service (IRS). These Big Data conversations tend to focus on best practices in using big data and analytics in creativeRead… Read more »
The Internal Revenue Service has delayed the start of 2014 tax filing season as the agency continues to restart and evaluate its processing systems after the government ended its shutdown. Individual tax returns for 2013 will start to be processed sometime between Jan. 28 and Feb. 4, the IRS said Tuesday. Nearly 90 percent ofRead… Read more »
Jimmy Fallon’s Nick Burns – Computer Guy captured a lot of what people loathed (and feared) about computer support techs. The signature line was the condescending command that Nick gave to his clients as they sat in front of their machines: “Move!” In the two years since those sketches, computers have migrated from our desksRead… Read more »