Leaders in Customer Experience Offer Advice to Agencies
Oftentimes, people feel hindered – not helped – by government at all levels, and their discontent with the public sector is the product of unpleasant customer experiences (CX).
Posts Tagged: IRS
Feds Tell Congress: ‘Do Your Job So We Can Do Ours’
Furloughed employees, union leaders and elected officials gathered blocks from the White House on Jan. 10 to express the need to end the shutdown.
Combating Identity Theft Tax Fraud
The good news is that there are ways to take steps to combat this growing activity of fraudsters while recognizing the good tax filers and applications, ultimately fostering a positive citizen experience.
5 Govie Stories You Should Read- Now!
The Mondays are usually hard enough as is. As the first day after a weekend, we tend to have a giant list of to-dos and not enough time on a Monday to do them. We decided to help compile a few noteworthy posts to make your life easier. Today’s DorobekINSIDER program will be your need-to-knowRead… Read more »
Government Calling? Don’t Get Scammed
If you’ve used the Internet even once in your life, you’re probably familiar with scams. From the more obvious pop-up viruses to the well-disguised phishing emails, scams are an ever-present nuisance in our lives in the digital age. While you have likely encountered fraud attempts online before, what about over the phone? In the wakeRead… Read more »
Auditing The Auditors
April 15 is right around the corner, and taxes are probably on most folks’ minds. Everyone has to do their taxes, but most people don’t exactly look forward to it. And then when we hear that there are security risks at the IRS, it doesn’t exactly help us get excited about filing our returns andRead… Read more »
Maybe You Should Look a Gift Horse in the Mouth
Lately I’ve noticed that whenever I watch a game or reality show with a cash prize, I get a little more engaged in the outcome in a way others most likely don’t. At the end, rather than just enjoy watching contestants celebrate that they’ve won what could be a life-changing amount of money, I findRead… Read more »
Analytics Need to Provide Business Value
As a part of my ongoing conversation with senior executive leaders, Conversations on Big Data, I recently sat down with Dean Silverman, Senior Advisor to the Commissioner, Office of Compliance Analytics, at the Internal Revenue Service (IRS). These Big Data conversations tend to focus on best practices in using big data and analytics in creativeRead… Read more »
Danny Werfel: IRS to Get Late Start on Tax Return Processing
The Internal Revenue Service has delayed the start of 2014 tax filing season as the agency continues to restart and evaluate its processing systems after the government ended its shutdown. Individual tax returns for 2013 will start to be processed sometime between Jan. 28 and Feb. 4, the IRS said Tuesday. Nearly 90 percent ofRead… Read more »
The Future of Online Citizen Services
Jimmy Fallon’s Nick Burns – Computer Guy captured a lot of what people loathed (and feared) about computer support techs. The signature line was the condescending command that Nick gave to his clients as they sat in front of their machines: “Move!” In the two years since those sketches, computers have migrated from our desksRead… Read more »
