The Secret to Quality Virtual Training
How might public-sector training look in the future? Meet microlearning.
Posts Tagged: IRS
Knowledge Capture and Transfer in the Age of COVID
This new, hybrid work approach is not an inhibitor for knowledge capture and transfer – it actually enriches it.
Inside the IRS’s Digital Microlearning Program
Through SHOTs videos, IRS employees can brush up on a subject in about three minutes or less on average.
Are Data and People at the Heart of Your Modernization Efforts?
Mainframe systems arent going away anytime soon. Here’s how agencies can press past the hype of modern versus legacy and focus on data and people.
Shared Framework Underlies Successful RPA Projects
Many agencies are hopping onto the bandwagon of RPA, the workhorse technology that automates repetitive and instruction-based tasks.
Mastering the Politics of Government Work
The nature of public sector work is politics, both with a “big P” and “small p.” Navigating the bureaucratic waters of government requires political savvy.
GovLoop Says Thanks to Public Servants At Free Lunch Event
On Wednesday, GovLoop hosted its “Food Trucks of Thanks” event, a tradition that offers free lunch to public servants to show appreciation for the work they do.
Leaders in Customer Experience Offer Advice to Agencies
Oftentimes, people feel hindered – not helped – by government at all levels, and their discontent with the public sector is the product of unpleasant customer experiences (CX).
Feds Tell Congress: ‘Do Your Job So We Can Do Ours’
Furloughed employees, union leaders and elected officials gathered blocks from the White House on Jan. 10 to express the need to end the shutdown.
Combating Identity Theft Tax Fraud
The good news is that there are ways to take steps to combat this growing activity of fraudsters while recognizing the good tax filers and applications, ultimately fostering a positive citizen experience.