The problem is that modern solutions require a flexibility and scalability that a legacy environment simply cannot provide. Agencies can try to make it work, but eventually that underlying infrastructure limits their ability to deliver high-quality CX.
Posts By John Monroe
Transitioning to a cloud-based CX solution is how agencies will reap big rewards in terms of more efficient operations, easier management and better CX.
To fully understand their threat environment, agencies need to leverage threat intelligence to develop real-time cyber situational awareness.