The problem is that modern solutions require a flexibility and scalability that a legacy environment simply cannot provide. Agencies can try to make it work, but eventually that underlying infrastructure limits their ability to deliver high-quality CX.
Posts Tagged: 2019 Innovations
For agencies charged with delivering public services, their pursuit to do so in a thoughtful and data-driven manner is paramount. Admittedly, this approach starts with a decision to make data and business intelligence a strategic priority.
In current labor market conditions, agencies have to be aware that candidates are making a decision about their employer, too.
Transitioning to a cloud-based CX solution is how agencies will reap big rewards in terms of more efficient operations, easier management and better CX.
Much like emergency services have mastered coordination between a central location and field stations, government cybersecurity departments need a connected response system to extinguish threats across the enterprise as soon as they’re detected.
The barrier to entry for agencies that adopt innovative technologies and approaches can seem daunting. It’s hard enough to change the hearts and minds of those used to working a certain way, but then there’s the challenge of learning a new process or tool.
To fully understand their threat environment, agencies need to leverage threat intelligence to develop real-time cyber situational awareness.
Managing security risks and developing next-generation software often feels like competing priorities in government.