4 Ways to Make the Case for Customer Experience
If government employees think CX is important, why isn’t it taking off in individual agencies? How can the public sector better meet – even exceed – the expectations of citizen users?
Posts Tagged: Genesys
Revolutionizing the Government Customer Experience
Learn how your agency can move towards more robust customer experience solutions that enable faster and more flexible access to services.
Connecting Customer Experience to Employee Engagement
This blog is an excerpt from GovLoop’s recent research brief “Connecting Customer Experience to Employee Engagement.”
Leveraging Cloud Technology to Provide a Better Customer Experience
This blog post is an excerpt from GovLoop’s recent guide, “Taking Government Cloud Adoption to the Next Level.”
3 Things You Need to Know About the Current State of Cloud
Learn about next steps in the journey to the cloud.
Building Experiences, Not Just Technologies
With so many technologies available for customer support today, it’s tempting for an agency to select the flashiest solution. But interacting with citizens is the ultimate goal. Learn how the right technology and an omnichannel approach can help.
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Coping and Stepping Back in the Wake of Tragedy
Coping and Stepping Back in the Wake of Tragedy