How to Integrate and Reinvigorate Your CX
Agencies need a way to seamlessly integrate citizens’ preferred communication streams in order to drive an improved experience. Learn how by reading this post.
Posts Tagged: Genesys
5 Ways to Think About Starting With Artificial Intelligence
Here are five ways the public sector can start thinking about incorporating artificial intelligence, automation and chatbots.
How to Use Artificial Intelligence to Improve Citizen Experiences
At a recent roundtable with Genesys and GovLoop, we heard from several experts in the field of automation and artificial intelligence. These leaders, as well as many public servants in the room, shared their experiences with AI and chatbots.
Can AI and Chatbots Really Revolutionize the Citizen Experience?
With the increase in technological innovation, agencies are looking for new ways to increase citizen engagement and satisfaction. Investing in artificial intelligence (AI) and chatbots may be a way to transform the way organizations interact with citizens.
4 Ways to Make the Case for Customer Experience
If government employees think CX is important, why isn’t it taking off in individual agencies? How can the public sector better meet – even exceed – the expectations of citizen users?
Revolutionizing the Government Customer Experience
Learn how your agency can move towards more robust customer experience solutions that enable faster and more flexible access to services.
Connecting Customer Experience to Employee Engagement
This blog is an excerpt from GovLoop’s recent research brief “Connecting Customer Experience to Employee Engagement.”
Leveraging Cloud Technology to Provide a Better Customer Experience
This blog post is an excerpt from GovLoop’s recent guide, “Taking Government Cloud Adoption to the Next Level.”
3 Things You Need to Know About the Current State of Cloud
Learn about next steps in the journey to the cloud.
Building Experiences, Not Just Technologies
With so many technologies available for customer support today, it’s tempting for an agency to select the flashiest solution. But interacting with citizens is the ultimate goal. Learn how the right technology and an omnichannel approach can help.