With the increase in technological innovation, agencies are looking for new ways to increase citizen engagement and satisfaction. Investing in artificial intelligence (AI) and chatbots may be a way to transform the way organizations interact with citizens.
Posts Tagged: Genesys
If government employees think CX is important, why isn’t it taking off in individual agencies? How can the public sector better meet – even exceed – the expectations of citizen users?
Learn how your agency can move towards more robust customer experience solutions that enable faster and more flexible access to services.
This blog is an excerpt from GovLoop’s recent research brief “Connecting Customer Experience to Employee Engagement.”
This blog post is an excerpt from GovLoop’s recent guide, “Taking Government Cloud Adoption to the Next Level.”
Learn about next steps in the journey to the cloud.
With so many technologies available for customer support today, it’s tempting for an agency to select the flashiest solution. But interacting with citizens is the ultimate goal. Learn how the right technology and an omnichannel approach can help.