Contact center modernization should be a priority for all government agencies. It generates greater citizen satisfaction, increased employee engagement and cost savings. Here’s how to get started.
Posts Tagged: Genesys
GovLoop partnered with Genesys to survey 140 government employees who are knowledgeable about CX initiatives at their agencies. Here’s what they said.
Agencies need a way to seamlessly integrate citizens’ preferred communication streams in order to drive an improved experience. Learn how by reading this post.
Here are five ways the public sector can start thinking about incorporating artificial intelligence, automation and chatbots.
At a recent roundtable with Genesys and GovLoop, we heard from several experts in the field of automation and artificial intelligence. These leaders, as well as many public servants in the room, shared their experiences with AI and chatbots.
With the increase in technological innovation, agencies are looking for new ways to increase citizen engagement and satisfaction. Investing in artificial intelligence (AI) and chatbots may be a way to transform the way organizations interact with citizens.
If government employees think CX is important, why isn’t it taking off in individual agencies? How can the public sector better meet – even exceed – the expectations of citizen users?
Learn how your agency can move towards more robust customer experience solutions that enable faster and more flexible access to services.
This blog is an excerpt from GovLoop’s recent research brief “Connecting Customer Experience to Employee Engagement.”
This blog post is an excerpt from GovLoop’s recent guide, “Taking Government Cloud Adoption to the Next Level.”