Shifting Your Cloud Focus From Security to CX
Cybersecurity and the citizen experience (CX) present a balancing act for agencies as although both are important, they’re often short on money and time.
Posts Tagged: Genesys
How to Craft the Right Cloud Strategy to Enable Better Customer Experience
Here are tips that can apply across agencies for finding the right cloud strategy to improve services, reduce costs and even, improve customer experience.
The Landscape of Cloud Adoption in Government
Citizens want a user experience that rivals that of the private sector. In many cases, cloud supported these types of experiences.
Meeting CX Expectations with Cloud
How can technology support government efforts to improve CX? For federal agencies, moving to the cloud could have a significant impact on CX.
The First Step Toward Better Contact Centers
Contact center modernization should be a priority for all government agencies. It generates greater citizen satisfaction, increased employee engagement and cost savings. Here’s how to get started.
The State of CX in Government
GovLoop partnered with Genesys to survey 140 government employees who are knowledgeable about CX initiatives at their agencies. Here’s what they said.
How to Integrate and Reinvigorate Your CX
Agencies need a way to seamlessly integrate citizens’ preferred communication streams in order to drive an improved experience. Learn how by reading this post.
5 Ways to Think About Starting With Artificial Intelligence
Here are five ways the public sector can start thinking about incorporating artificial intelligence, automation and chatbots.
How to Use Artificial Intelligence to Improve Citizen Experiences
At a recent roundtable with Genesys and GovLoop, we heard from several experts in the field of automation and artificial intelligence. These leaders, as well as many public servants in the room, shared their experiences with AI and chatbots.
Can AI and Chatbots Really Revolutionize the Citizen Experience?
With the increase in technological innovation, agencies are looking for new ways to increase citizen engagement and satisfaction. Investing in artificial intelligence (AI) and chatbots may be a way to transform the way organizations interact with citizens.
