Cybersecurity and the citizen experience (CX) present a balancing act for agencies as although both are important, they’re often short on money and time.
Posts Tagged: Genesys
Here are tips that can apply across agencies for finding the right cloud strategy to improve services, reduce costs and even, improve customer experience.
Citizens want a user experience that rivals that of the private sector. In many cases, cloud supported these types of experiences.
How can technology support government efforts to improve CX? For federal agencies, moving to the cloud could have a significant impact on CX.
Contact center modernization should be a priority for all government agencies. It generates greater citizen satisfaction, increased employee engagement and cost savings. Here’s how to get started.
GovLoop partnered with Genesys to survey 140 government employees who are knowledgeable about CX initiatives at their agencies. Here’s what they said.
Agencies need a way to seamlessly integrate citizens’ preferred communication streams in order to drive an improved experience. Learn how by reading this post.
Here are five ways the public sector can start thinking about incorporating artificial intelligence, automation and chatbots.
At a recent roundtable with Genesys and GovLoop, we heard from several experts in the field of automation and artificial intelligence. These leaders, as well as many public servants in the room, shared their experiences with AI and chatbots.
With the increase in technological innovation, agencies are looking for new ways to increase citizen engagement and satisfaction. Investing in artificial intelligence (AI) and chatbots may be a way to transform the way organizations interact with citizens.