Meeting CX Expectations with Cloud
How can technology support government efforts to improve CX? For federal agencies, moving to the cloud could have a significant impact on CX.
Posts Tagged: Genesys
The First Step Toward Better Contact Centers
Contact center modernization should be a priority for all government agencies. It generates greater citizen satisfaction, increased employee engagement and cost savings. Here’s how to get started.
The State of CX in Government
GovLoop partnered with Genesys to survey 140 government employees who are knowledgeable about CX initiatives at their agencies. Here’s what they said.
How to Integrate and Reinvigorate Your CX
Agencies need a way to seamlessly integrate citizens’ preferred communication streams in order to drive an improved experience. Learn how by reading this post.
5 Ways to Think About Starting With Artificial Intelligence
Here are five ways the public sector can start thinking about incorporating artificial intelligence, automation and chatbots.
How to Use Artificial Intelligence to Improve Citizen Experiences
At a recent roundtable with Genesys and GovLoop, we heard from several experts in the field of automation and artificial intelligence. These leaders, as well as many public servants in the room, shared their experiences with AI and chatbots.
Can AI and Chatbots Really Revolutionize the Citizen Experience?
With the increase in technological innovation, agencies are looking for new ways to increase citizen engagement and satisfaction. Investing in artificial intelligence (AI) and chatbots may be a way to transform the way organizations interact with citizens.
4 Ways to Make the Case for Customer Experience
If government employees think CX is important, why isn’t it taking off in individual agencies? How can the public sector better meet – even exceed – the expectations of citizen users?
Revolutionizing the Government Customer Experience
Learn how your agency can move towards more robust customer experience solutions that enable faster and more flexible access to services.
Connecting Customer Experience to Employee Engagement
This blog is an excerpt from GovLoop’s recent research brief “Connecting Customer Experience to Employee Engagement.”
