Posts By Michael Amir Bakhtiar

Can’t I just Email Them? Why User Adoption Cannot Occur Remotely.

This article was originally published on Tri Tuns Blog. OBSERVATION Do you remember when there was no email system? When you had only two choices of either meeting by phone or in person to conduct business? As amazing as technology is – along with its conveniences – it also has the potential to take awayRead… Read more »

Why User Adoption activities should start before go-live

This article was originally published on the Tri Tuns Blog. OBSERVATION Clients often place priority on the technical build and implementation over end-user readiness. Their assumption is that once the new system becomes operational(go-live), they can focus on getting end-users to engage the system as designed. However, clients often have too little knowledge of end-userRead… Read more »