Getting the right answer is important. But it is impossible to get the right answer unless we ask the right question. Time and effort invested in better questions pays off in better answers. There used to be a zebra crossing across the main road. Pedestrians could get across easily and motorists were discouraged from usingRead… Read more »
Things which caught my eye elsewhere on the web Sorry, Young Man, You’re Not the Most Important Demographic in Tech – The Atlantic So it turns out if you want to find out what the future looks like, you should be asking women. And just before you think that means you should be asking 18-year-oldRead… Read more »
The private sector, as everybody knows, has clear and customer-friendly systems and services, because the customer is king. The public sector, on the other hand, revels in the obscure and incomprehensible because… well, just because. And so it was with a light heart that I set out to fix a security flaw in my printerRead… Read more »
I phoned a bank today. It was a call I didn’t need to make and which created no value for me. The bank may or may not care about that. It was a call which the bank didn’t need to receive and which cost them money they didn’t need to spend to deal with. TheRead… Read more »
Things which caught my eye elsewhere on the web Will the carrot or the stick help get social housing tenants online? – Helen Milner’s Blog Lots of people see the introduction of Universal Credit as a stick to coax people online, but I think it’s also a carrot for many people – if you’re claimingRead… Read more »
An integrated organisation can deliver an integrated service. But an integrated service is unlikely to be able to deliver an integrated organisation. That though is a distinction which is easily missed, not least in thinking about joining up government services, where the hoped for magic of an integrated web platform leading to seamless information andRead… Read more »
Sometimes the best hack has no coding at all. Hadley Beeman Original post
[Brains] are social-monitoring devices much more than calculators. Mark Earls Original post
If everyone thinks you have a good idea, you’re too late. Paul Cheng Original post
The creation of simplicity is a complex process Sarah Lay Original post