CMS has one of the biggest digital footprints in federal government, without a performance tracker, it was difficult to oversee its CX in real time.
Posts Tagged: CMS
As a local government leader, you are tasked with finding ways to more effectively serve and engage your citizens digitally. For local government agencies, this can be a very dauting task. Many cities and counties serve extremely diverse populations – millennials, gen-Xers, baby boomers, students, full-time residents, tourists, non-native English speakers and the list goesRead… Read more »
Many agencies struggle with creating good citizen experiences – particularly in the correspondence management arena. Learn how you can use a Correspondence Management Solution to help process requests more efficiently while delivering better citizen services.
Hospitals have a big problem on their hands– tens of thousands of patients are dying every year as a result of avoidable infections and illnesses. Fortunately, this govie and his team are working tirelessly to reduce these losses.
In yesterday’s DorobekINSIDER, we covered the cybersecurity insider threat for federal agencies – including the insider threat that’s accidental. Likewise, government funded healthcare services have their own brand of accidental insider threats – more commonly known as improper payments. A new report from the Government Accountability Office (GAO) called out states for their IT systemsRead… Read more »
For many of us in the public sector, being a content strategist is another hat we’re supposed to wear as jack-of-all-trades web specialists. If you haven’t done much research on how to develop a content strategy or why, this post will help you get started. What’s in a content strategy? To define content strategy, RachelRead… Read more »
In previous posts I wrote about how in less than a decade, the world has moved from a time with no Facebook to a time in which mobile phones and tablets are the platforms of choice. Because of this trend towards “digital,” government agencies are facing the challenge of just keeping up. Constituents expect toRead… Read more »
In 2009, the White House released the Open Government Directive requiring federal agencies to take immediate steps to achieve key milestones in transparency, participation, and collaboration. Open Government means many things to different people, but basically it boils down to citizens having the ability to access important public information easily and quickly. Since this initiativeRead… Read more »
On June 25th and 26th, open source enthusiasts from over 11 federal agencies as well as private industry will convene at NYU in DC for the Open Source Summit 3.0. We’re very excited for the event and will be participating can be followed on Twitter via the hashtag #OSSDC. As the OSSummit.org site explains, “thisRead… Read more »
In less than a decade, the world has moved from a time with no Facebook to a time in which mobile phones and tablets are the platforms of choice. In fact, 45% of adults own a smartphone and 30% own a tablet, and many of these people are using these devices for everything- work, social,Read… Read more »