SharePoint as a Service Catalog SharePoint can be used as a repository for the definition of services. This same repository can be published to potential and existing customers to enable them to understand services available to them, how to order, service to be expected, know which services they’ve purchased as well as introduce new servicesRead… Read more »
Here is a cool way to get policy across from Australia http://www.digitallandfill.org/2011/06/an-innovative-way-of-communicating-a-social-media-acceptable-use-policy.html Thanks to john mancini of AiiM Twitter @jmancini77
Reposting of an old article, still appropriate for today It was a Thursday afternoon and I was looking for an enterprise model. Specifically, I was searching for various models of how an enterprise business was organized. Using a common Internet search engine I tapped in the words and waited for the hits. I got 8,600.Read… Read more »
Featured Based Techniques for SharePoint Brian K Seitz Abstract What are Feature Based Techniques? Why are Feature Based Techniques important to SharePoint? Feature Based Requirements Techniques Problems with old methods Overly administrative Slow to delivery, Slow to receive benefits Complex relationships difficult to represent Problems with new methodologies (Agile) Disconnected from rest of enterprise, unlessRead… Read more »
Building an ITIL implementation in SharePoint SharePoint with its flexibility as a collaboration and workflow platform can assist in creating the enabling infrastructure for ITIL. Many of the point solutions that have been developed can be integrated (loosely coupled) through SharePoint features such as Business Connectivity Services (BCS). An “Active” Service Catalog, one that end-usersRead… Read more »
Why are ITIL and SharePoint Important together? ITIL best practices provide a coordinated approach towards managing I.T. ITIL’s goal is the management of service lifecycle from creation to retirement of services. The objective is the rallying point for all the concepts and best practices captured in the ITIL model. The model provides a list ofRead… Read more »
What are the issues adopting ITIL Social/Political Changing a business model is difficult, even a new model such as I.T. A culture of how I.T. organizations and staff behave has been well established in most companies so effecting a change can be difficult. Most I.T. departments are established as small development shops with the serviceRead… Read more »
What is ITIL? ITIL stands for the Information Technology Infrastructure Library [ITIL stands for the Information Technology Infrastructure Library] The Information Technology Infrastructure Library (ITIL) is a set of concepts and practices for Information Technology Services Management (ITSM), Information Technology (IT) development and IT operations. ITIL gives detailed descriptions of a number of important ITRead… Read more »