How to Gain Deeper Insights Into the Customer Experience
In this video interview, Hannah Burn of Qualtrics discusses how state and local agencies can get a more holistic perspective on the customer journey.
Posts By John Monroe
Why It’s Time to Take an Identity-First Approach to Security
In this video interview, Khizar Sultan of CyberArk, discusses how agencies can adopt an identity-first approach to cybersecurity.
New Modernization Priorities Put Focus on Converged Solutions
In this video interview, Bill Lemons of Fortinet Federal discusses how a converged network/cyber solution is essential to modernization.
How AI Can Unlock Insights From Documents, Video and Other Content
In this video interview, Murtaza Masood of Box discusses how AI can help agencies get more value from unstructured content.
How AI Can Help Agencies Deliver Better Constituent Experiences
In a recent video interview, Chris Dilley of ServiceNow discusses how agencies can begin leveraging the power of AI in service delivery.
How to Shift to a Continuous Modernization Mindset
In this video interview, thought leaders from Red Hat discuss how continuous modernization can help agencies streamline their operations.
How to Build a Better Endpoint Security Strategy
In this video interview, Jared Vichengrad, of Check Point Software Technologies, discusses how agencies can take a more comprehensive approach to endpoint security.
How Cross-Skilling Can Help Address IT Skills Gaps
In this video interview, Tony Holmes, of Pluralsight, discusses how to develop a cross-skilling strategy to expand the skill sets of existing staff.
Why Network Modernization Tops the IT Agenda
Agencies relying on outdated infrastructure are both missing out on recent advances in networking and security capabilities and running the risk of costly network failures.
Digital Transformation: How to Reduce Internet Connectivity Risks
As agencies rely on Internet connectivity to drive transformation efforts, they need to find a way to provide both good service and strong security.