Human-centered design is more than just “giving people what they say they want.” It demands digging in deeper and finding pain points — and ways to fix them.
Posts By John Monroe
A new application can provide a pathway to innovation. It also can provide a doorway for malicious actors. Here’s how to protect your agency.
The ability to gather, analyze and interpret large volumes of data at speed is also a game-changer when it comes to security.
The cloud is recognized as a critical element of IT modernization. But it can’t solve problems alone; it needs to work in conjunction with on-site systems.
Agencies need to provide services more quickly and effectively to meet constituent expectations. But sometimes, “solutions” make things more complex.
These days, agencies must provide services more quickly, effectively and securely, using a zero-trust approach. Strong cybersecurity doesn’t have to be complicated, though.
Change management projects can seem overwhelming. What’s needed for success is someone who understands processes, operations — and people.
Data analytics, in simple terms, can be compared to doing a jigsaw puzzle: The automated analytic tools make much quicker sense of 1,000 random puzzle pieces than a human ever could. But the shift to data analytics requires some planning.
When an agency attempts to transform its operations or services, the human factor can be both the biggest obstacle and the best solution.
For government agencies trying to build a deeper pool of IT talent, the confluence of the so-called Great Resignation with the move to hybrid work offers a new glimmer of hope.