Why Your Users Need a Quick Start Guide
Write a quick start guide, and you’ll give your users the kind of short documentation they need to get started with your product or service.
Posts By Leslie O'Flahavan
Words and Phrases We Hate: A Non-Definitive List
Some words and phrases are so annoying or inaccurate that they hurt your writing rather than help. Here’s my list of pet peeves.
How to Write a Condolence for a Coworker
Writing a condolence to a colleague who has lost a loved one isn’t easy, but if your message of condolence is sincere, it will provide genuine comfort.
Four Email Bad Habits That Make People Dislike You
We judge our colleagues by their email habits, like it or not. And some people’s email habits make you dislike them. Here’s what to avoid.
Remote Workers Need Better-Than-Average Writing Skills
Learn why remote workers need better-than-average writing skills and, specifically, which three writing skills make all the difference.
Seven Tips for Using GenAI to Proofread
Most people dislike proofreading their own writing. Generative AI (GenAI) is a great tool for proofreading. Follow these tips to learn how to use it.
Tips for Doing the Impossible: Juggling Parenthood and Your Career
Juggling parenthood and career can be heartbreaking because you want to be great at your job, and you owe your kids every effort to be great at home. Follow these five tips for easing the strain.
How to Proofread Your Writing: Five Tips for People Who Hate to Reread
Use these five practical tips to help you proofread your own writing, even if you hate to reread your work.
How to Grow Your Virtual Network, Sincerely
Follow these four virtual networking tips and build sincere professional connections that will help you grow.
Bite, Snack, Meal: A Practical Approach to Feeding Content-Hungry Readers
Trying to satisfy different types of online readers? Use the Bite, Snack, Meal approach and provide different amounts and types of content for people who want just a taste and people who want the whole buffet.