Supervisors set the tone for engagement, yet motivation can dip when workloads rise or priorities shift. It’s up to you as a leader to not only maintain healthy levels of motivation and productivity but also anticipate these dips and have a plan in place to address them. During our most recent Supervisors Community of PracticeRead… Read more »
Financial agencies are overwhelmed with information — stacks of paper that must be kept by law and massive amounts of digital data needed for daily mission work. With millions of documents to sort through, many teams still rely on time‑consuming manual processes that slow everything down and increase costs. These outdated workflows make it difficultRead… Read more »
During the latest CX CoP session, we sat down with Jennifer Purdy, Executive Director, CX Tools and Implementation, Veterans Experience Office, VA, to discuss how to map their journey and test improvements within your organizational and budget constraints.
Love learning? So do we, and we’ve got a great educational online training line-up for February! From data governance and AI policies to softer skills such as team motivation, there’s something for everyone to sign up for.
In our most recent Supervisor Community of Practice virtual networking discussion, we sat down with Patrick S. Malone, Ph.D., Director, Key Executive Leadership Programs, Department of Public Administration and Policy, American University, to discuss how, as a leader, you can polish your performance management skills to better guide your team to meet its goals.
To make meaningful improvements to your agency’s digital experience, you need a clear understanding of your customers’ needs and pain points. During our most recent CX Community of Practice, we met with Louise Schenk, Customer Experience Manager, State of Utah, to discuss ways you can uncover and meet your constituents’ real needs and modernize to transform yourRead… Read more »
2026 is here, and you’ve likely set new professional goals for the upcoming year. Whether you’re angling for a leadership role or just want to learn more about up-and-coming technology, we’ve got free online training that can help you meet your objectives. Take a look at the training available this month, and don’t forget toRead… Read more »
When citizens have positive, efficient interactions with government services, it fosters transparency and confidence in public institutions. By prioritizing customer experience (CX), agencies can reduce frustration, improve accessibility, and ensure that services meet the needs of diverse communities. During this month’s CX Community of Practice, we invited Marisa Mellema, Senior Manager, Digital Experience Team, KingRead… Read more »
Are your professional skills feeling a bit cold? Let’s defrost your career with this month’s new online training opportunities! Take a look at the available courses below for December and start feeling merry and bright about new professional possibilities. Can’t make it the day of? No problem. Register anyway, and we’ll send you the recordingRead… Read more »
Responsible for ensuring the safety of the various ways we travel, transportation agencies are challengedto reduce crashes and ensure the efficient movement of people and goods. In order to do that effectively, agencies must rely on data to help create new approaches to safety, resiliency, operations, and planning, and to address challenges such as congestionRead… Read more »