To make meaningful improvements to your agency’s digital experience, you need a clear understanding of your customers’ needs and pain points. During our most recent CX Community of Practice, we met with Louise Schenk, Customer Experience Manager, State of Utah, to discuss ways you can uncover and meet your constituents’ real needs and modernize to transform yourRead… Read more »
2026 is here, and you’ve likely set new professional goals for the upcoming year. Whether you’re angling for a leadership role or just want to learn more about up-and-coming technology, we’ve got free online training that can help you meet your objectives. Take a look at the training available this month, and don’t forget toRead… Read more »
When citizens have positive, efficient interactions with government services, it fosters transparency and confidence in public institutions. By prioritizing customer experience (CX), agencies can reduce frustration, improve accessibility, and ensure that services meet the needs of diverse communities. During this month’s CX Community of Practice, we invited Marisa Mellema, Senior Manager, Digital Experience Team, KingRead… Read more »
Are your professional skills feeling a bit cold? Let’s defrost your career with this month’s new online training opportunities! Take a look at the available courses below for December and start feeling merry and bright about new professional possibilities. Can’t make it the day of? No problem. Register anyway, and we’ll send you the recordingRead… Read more »
Responsible for ensuring the safety of the various ways we travel, transportation agencies are challengedto reduce crashes and ensure the efficient movement of people and goods. In order to do that effectively, agencies must rely on data to help create new approaches to safety, resiliency, operations, and planning, and to address challenges such as congestionRead… Read more »
During the Supervisors Community of Practice session on Nov. 17, an expert shared advice on relaying messages with confidence and authority.
Clear communication is essential in government customer service, and plain language is a key tool for making messages accessible and engaging. By removing jargon and simplifying structure, plain language helps ensure that all audiences can understand and act on information. We spoke with Julie Clement, Principal and Owner of J Clement Communications, in our mostRead… Read more »
“Public service offers a chance to contribute to positive, wide-reaching change.” “I want to truly make a difference and have a direct way to impact society.” “I see the benefits of the things that we do out there, and it just makes me very proud.” These are just a few of the reasons that ourRead… Read more »
The leaves are falling, but what’s not dropping is our level of commitment to your professional development! We’ve got an amazing line-up of free online training sessions in November, with topics designed to help you communicate more clearly, take advantage of AI, and get curious about quantum computing. Take a look at the sessions below,Read… Read more »
Spooky season is officially here, but is there anything scarier than delegating tasks across your team? If you find delegation downright daunting, now’s the time to come out from hiding behind the desk and learn how to master this critical management skill. During our recent Supervisors Community of Practice virtual networking discussion, Sharon Swabb, CareerRead… Read more »