As back-to-school season nears, maybe you’re feeling a little inspired to do some learning yourself? We’ve got you covered with plenty of free online trainings throughout the month of August. You’ll learn tips and techniques from experts on creating more satisfactory customer service, shoring up your cybersecurity, and conquering conflict resolution. Take a closer lookRead… Read more »
Most supervisors want to support their teams — but where’s the line between helpful guidance and too much oversight? In our most recent Supervisors in Government Community of Practice session, we sat down with Julia Barr, Senior Manager, Partnership for Public Service, for a candid discussion on the differences between coaching and micromanaging, how eachRead… Read more »
From water treatment plants and public utilities to traffic management systems, communities rely on operational technology (OT) every day. These systems help deliver essential public services, but they also present a unique cybersecurity challenge. OT environments often include specialized and legacy equipment that can be difficult to identify, manage, and secure using traditional IT tools.Read… Read more »
Public servants rarely seek the spotlight. They spend their days solving problems, improving services, supporting colleagues, and helping communities thrive. Yet many of their contributions go unrecognized outside their immediate teams. That’s why the NextGen Public Service Awards were created: to celebrate the government employees who are making a real difference and ensure their workRead… Read more »
Artificial intelligence is evolving. For years, organizations have used AI for IT Operations (AIOps) to help monitor systems, identify issues and recommend solutions. Now, a new approach is emerging: agentic AI, which moves beyond analysis and into action, helping organizations not only understand problems, but also resolve them. From Insight to Action AIOps was designedRead… Read more »
Modernization isn’t just about upgrading technology. It’s about delivering better outcomes for the people government serves. As agencies look to improve service delivery, strengthen security and operate more efficiently, they are rethinking how systems, data and processes work together. During the July 15 webinar, How Modernization Drives Better Outcomes, government and industry leaders discussed whatRead… Read more »
Staying up to date on your professional skill sets is really about making your day-to-day work easier. As technology and expectations change, learning new skills — like AI or data tools — can help you get things done faster and with less stress. Take a look at the available webinars we have on tap forRead… Read more »
At the NextGen Government Training Virtual Summit, we aim to have diverse, intelligent, and experienced speakers. We’ve put together an impressive keynote speaker line-up for NextGen, and we can’t wait for you to meet them. Read on for a quick introduction of our experts, and afterwards, don’t forget to register for the event on Wednesday,Read… Read more »
AI is already affecting how citizens engage with government, raising expectations for faster, more intuitive services. Agencies that don’t understand where AI delivers real value risk missing opportunities to improve trust and experience at scale. During the latest CX Community of Practice, we welcomed guest speaker Luke Norris, Vice President, Platform Strategy & Digital Transformation,Read… Read more »
The NextGen Gov Training Virtual Summit on Wednesday, May 20, is rapidly approaching! We’ve added even more speakers for the second round of breakout sessions. Led by current and former govies, as well as career experts, they will share their wide swath of experience on topics ranging from becoming a better manager to overcoming imposterRead… Read more »