Posts By Patrick Fiorenza

Customer Service in Government: Why We Need to Use Multiple Channels

This is the fourth post in our GovLoop May Blog series, exploring how to break down silos in government. Our first post focused on the “trusted leader” and the traits required for leadership across government. Our second post explored collaboration strategies on your team. Last week, we looked out to the future, and how toRead… Read more »

Managing the Mobile Workforce: It’s all about grapes, cucumbers, monkeys and rocks

One of the trends in government is mobility and allowing employees to work anywhere, anytime and on any device. Although having a mobile workforce has many benefits, there are also numerous related challenges. One of the challenges is the need for improved management of mobile employees. Mobile employees are not necessarily always a teleworker, someRead… Read more »

Top 5 Skills Needed to Advance Your Career

With the Baby Boomers exiting the workforce, the next generation of the workforce is preparing to take on more leadership roles. Entering leadership roles means new responsibilities will emerge for employees. I’ve identified five core skills needed for future leaders, and skills that will be needed to advance your career. I’ve listed my five skillsRead… Read more »

Taking A New Approach to Application Compatibility in Windows 7 Migrations

This is my second post reviewing a new report from Quest Software, Taking a New Approach to Application Compatibility in Windows 7 Migrations: New Solutions Ensure Application Compatibility During Operating System Upgrades. The report provides valuable insights for IT administrators. You can view my first blog post here. The report provides some interesting insights aboutRead… Read more »

GIS – Not Just for Programmers or Tech Savvy

Everyday there seems to be a new technology and new service that is being tested out. Many times, they involve geo-locational services as well, and running behind the scenes and helping to power the technology is Geographic Information Systems (GIS). GIS is not just for programmers or coders, there are dozens of applications of GISRead… Read more »

Customer Service Signature Initiative in Review: VA’s Blue Button

Nearly one year ago, President Obama released the Executive Order mandating agencies to improve how agencies deliver customer service. Each agency was required to announce a “signature initiative.” Now is a good time to look back at the impact of the Executive Order. If you head over to data.govloop.com you can find a full listingRead… Read more »

4 Benefits of Desktop Virtualization

I recently read a report from Quest Software, Taking a New Approach to Application Compatibility in Windows 7 Migrations: New Solutions Ensure Application Compatibility During Operating System Upgrades. The report provides valuable insights for IT administrators. The report states: With the countdown to the end of Windows XP support fast approaching zero, migration to WindowsRead… Read more »

10 Steps to Measuring Social Media ROI

Last week I was able to present at the Obtaining Value and Insight With Social Medial Analysis event hosted by IBM Analytics Solution Center. The abstract for the event was: The internet is in a second wave of innovation. At the turn of the millennium, we saw a technology-driven, website-centric new-world-order. We are now partRead… Read more »