What Story Is Your Data Telling?
It wasn’t just a lack of automation that once held the agency back. It was the way it thought about and used data.
Big Data
When Moving Services to the Cloud, Think Data First
If your data’s a mess when you move it to the cloud, all you get is a cloud-based mess.
The 1 Security Question Agencies Must Answer
Zero trust at its best is invisible, meaning it doesn’t create barriers for work but rather enhances the user experience through intentional security practices.
3 Cybersecurity Trends and How Your Agency Should Respond
For 25 years, the Government Accountability Office (GAO) has labeled cybersecurity a high risk. But a lot has changed since it made the list in 1997.
3 Ways to Build Capacity for Decision-Making
Agencies increasingly are tapping into the power of data and analytics to support better citizen service. How best to seize the moment?
Is Your Relationship With Data Helping or Hindering Progress?
“We don’t know what the next big thing is that we will be able to do with data.”
4 Basic Questions to Create a Data Culture
Agencies want to execute what they’ve been told about data. And that requires an organizational culture that is built for it.
How to Move Beyond DIY Data Initiatives
Sooner or later, every organization needs to realize that data-driven decision-making cannot be a do-it-yourself project.
Outdo the Hype of Being Data-Driven
It doesn’t matter if you can knock down all the silos within an organization. If you give people insights, can they use them?
How Government Is Delivering CX at the Largest Scale Yet
How can agencies continue an inclusive journey to deliver multichannel, human-centered services at a scale unlike any organization before?