Deliberative public engagement is a distinctive approach to involving people in decision-making. It is different from other forms of engagement in that it is about giving participants time to consider and discuss an issue in depth before they come to a considered view. The aim of this 18-page background paper (2008) from Involve and theRead… Read more »
Twitter is an open, very public, forum. And it’s easy to lose sight of this reality. As most of us pound away on our smartphone of choice, tweeting to our heart’s content, we often forget that our micro-messages can be viewed by anyone ―literally, anyone. And if you are one of the select few whoRead… Read more »
This week, we select finalists for 2012. Over 550 applications came in for just 26 spots in next year’s class. For me, the response is such a mix of excitement, humility, hopefulness, a little bit of daunting and frankly, a sense of missed opportunity for those we can’t take. On one hand, 5% acceptance isRead… Read more »
Fair play to Cornwall Council, who have posted up publicly their social media policy and passport (basically a business case type document and process). You can download them via their social media page. Thanks to Matt Bond, from Cornwall’s Communications and Strategy team for sharing freely. Possibly related posts: No Related Post Original post
We’re back with another Twitter Top 10 list! We have seen a lot of great stories lately coming from the waste management and recycling segments of the green world. These innovative and smart solutions are popping up all over the world — from our own backyard to across the globe. We’ve put together a listRead… Read more »
I’ve read with interest the articles/blog posts (listed at the bottom of this post) about the interesting move by Takeo City in Japan, who have made the bold decision to move their entire council website to facebook. On face value it would be easy to argue that this is a very bold move and oneRead… Read more »
Wow, it’s been exactly one year since Ben Smith at Politico was kind enough to write a blog post about my website on his blog at Poltico. Clearly this has been a year full of social media firsts in politics, and I still disagree with Ben’s statement that “it’s not clear that many of theseRead… Read more »
Zimride, which started as a carpooling network for college campuses in 2007, is ready to go mainstream. To attract new users, the company has set up what it calls “sponsored routes,” such as Los Angeles to San Francisco, and is offering a $20 bonus to drivers who sell seats in their vehicles at a predeterminedRead… Read more »
The Department of Veterans Administration has recently published an updated social media policy (VA Directive 6515 – Use of Web-Based Collaboration Technologies). Prior to this release the Government Accountability Office has published a report for Congress titled “Federal Agencies Need Policies and Procedures for Managing and Protecting Information They Access and Disseminate” – highlighting thatRead… Read more »
Sometimes what’s needed may not be in the book…just simple understanding. Today’s customers are emotional and want to blame someone. We may not be able to fix the problem ourselves, but we can help; the big problem is getting them to listen. We know what makes great customer service. We know what keeps customers comingRead… Read more »