Let’s create a checklist of bad client attributes and behaviors, and see how this one stacks up: Consistently contradicts their own requests Changes priorities Gives conflicting requests from multiple people Bonus: conflicting requests from the same person Treats the “help” as second-class citizen Has a mountain of rules and regulations Does not follow any ofRead… Read more »
Simon writes a nice post celebrating the existence of the new official BIS blog, and provides a handy list of existing Whitehall “formal, properly-designated corporate ‘blogs’”. Here they are – I’ve also added UKTI’s blog to the list, which I’m sure Simon will do too on his when he gets a moment: Foreign Office MinistryRead… Read more »
INPUT Principal Analyst Jason Sajko reports. The American Bar Association (ABA), Section of Public Contract Law held its 6th Annual State and Local Procurement Symposium on May 13, 2011. The event was hosted in Sacramento, Calif. in partnership with the National Association of State Procurement Officials (NASPO), the National Institute of Government Purchasing (NIGP) andRead… Read more »
Society of Government Meeting Professionals Officially Charters New England Chapter BOSTON, MA—May 18, 2011—The New England chapter of the Society of Government Meeting Professionals (SGMP) received its charter today at a meeting held at The Westin Boston Waterfront. The chapter is based in Boston and now represents government meeting professionals in all six New EnglandRead… Read more »
2007 was a difficult year for the United Nations’ Intergovernmental Panel on Climate Change (IPCC). That year saw the credibility of the IPCC shaken as many errors were found in their 4th climate assessment report. In an effort to put past mistakes behind them for good, the IPCC has recently agreed on a number ofRead… Read more »
View post on BeltWiki Blog President Obama will give a major speech on the Middle East at 11 a.m. WashingtonPost.com’s 44 Blog has five questions that could be answered in his remarks. The “Arab Spring” has led to shifts in power on Obama’s foreign policy team. The Wall Street Journal’s Jay Solomon and Adam EntousRead… Read more »
Research Social media and customer service (05/11/2011) –The American Express Global Customer Service Barometer found ninety percent of survey respondents want to speak with a representative on the phone rather than via social media, a chat program or another newer form of communication. People will use social media to spread the word and social toolsRead… Read more »
There’s certainly no shortage of stories regarding customer engagement and social media interactivity by many businesses on the Internet, especially when responding to negative feedback and proactively shaping the amplified, echo-chamber public dialogue that follows. PR and marketing staff may be tuned to trending commentary through “social listening” tools, search engine alerts and direct monitoringRead… Read more »
From BeltWiki Blog on WhoRunsGov.com Readers sometimes know exactly who they are looking for when they come to WhoRunsGov. Other times, they arrive on the site with questions about who holds a title, is on a Congressional committee, runs a certain office or has jurisdiction over and knowledge about a particular policy area. Our siteRead… Read more »
I’m not committing to a 5 minute post. It might be, it might not but the simple fact is I’ve been asked to write this, by someone I have the utmost respect for, and so a job done at all must be done properly. If you’re reading this blog, I am guessing you don’t needRead… Read more »