I’m currently reading Thinking for a Living by Thomas H. Davenport. Excellent book for those who want to improve their work environment and their own productivity. Focus is on where processes and knowledge meet.
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Cool. I’ll have to check it out and add it to the book list under the Resource tab.
The book is available both in hard copy and on CD. I was listening to the CD during my commute and found it had so much good info that I borrowed the hardcopy to take notes from.