Is Denver Broncos quarterback Peyton Manning excellent because he has natural talent or because he works hard? While the answer is probably a bit of both, the truth is that Manning just works smarter. Consider this excerpt from an article that illustrates Manning’s game preparation: Most great quarterbacks are remembered for how they play theRead… Read more »
Search Results for: customer service
The Future of Government Customer Service: 4 Trends to Watch
For GovLoop’s Agency of the Future Guide to Customer Service, we asked more than 250 respondents to give us their opinion on customer service in government today and their predictions regarding its future. The guide explores the results from our survey in more detail, but for a sneak peek, see the highlights below. Basic Facts:Read… Read more »
Top 5 Customer Service Tips: Lessons From Philadelphia
In GovLoop’s Agency of the Future Guide to Customer Service, we provide you with tips and best practices for improving customer service in government. To unearth some of these recommendations, we interviewed Rosetta Carrington Lue, the chief customer service officer for the city of Philadelphia. Lue, over the past couple of years, has implemented threeRead… Read more »
Surprises in Customer Service
Focus on Your Customers – they are the very reason you exist! It is with that thought in mind that I wanted to share a brief article written by Stacia Aylward, CEO of Zelos, LLC. in addition to the link to the new “GovLoop Agency of the Future Guide: Customer Service, Closing the Gap BetweenRead… Read more »
Customer Service, Closing the Gap Between Citizens and Officials
Customer service in government is undergoing a transformation as technology and social media make it increasingly possible for citizens and government officials to engage with each other around the clock. GovLoop’s latest Agency of the Future guide walks you through this transformation, highlighting the customer service trends of today and the direction of customer service… Read more »
Customer Service: Don’t Train This…
Because it’s idiotic! Really, don’t make it worse than it already is. Customer service as we use to know it is getting to the point where we have to accept what we get, instead of a human-to-human exchange of what does us the most good, and actually helps us. What’s idiotic? Making appointments for customerRead… Read more »
Infographic: 5 Best Practices for Improving Customer Service
Customer service is one of the most important aspects of a successful company. Good customer service can increase company sales, raise competition, and enhance the image of a company. These same attributes can be applied to government agencies as well. Good customer service will enhance the public’s image of government, and give citizens a senseRead… Read more »
Get Started With Better Customer Service: Your 90-Day Action Plan
I remember back in high school football how our coach used to send us the playbook a few weeks before the season. He asked us to memorize the plays and come ready to start running them on day one of “training camp.” The packet also included a schedule of practices, games and other key eventsRead… Read more »
3 Customer Personas Your Customer Service Department Should Be Ready For
Knowing who your customers are is essential to having any successful business venture. I’m not talking about knowing their names or their locations (those are important) but knowing what makes them tick and their personalities is far more valuable. In our recent report: The Customer Service Playbook for Government, we go through all the waysRead… Read more »
The Customer Service Playbook for Government: Your Winning Game Plan
We’ve all heard the classic case studies in the private and public sectors where organizations get customer service right. While the statistics and stories are helpful, what you really need is a game plan – a “playbook” – that takes you step-by-step through the process of designing, executing and evaluating a world-class program.