Posts Tagged: agency of the future

Exploring the Role of the Big “D” Designer in Government

A few weeks ago, I wrote a blog arguing that everyone designs. In that post, I talked about how those of us with little to no design experience are still designers (just little “d” designers), as we work to improve situations and experiences around us. Big “D” Designers, on the other hand, are those individuals… Read more »

12 Tips on Mobile Security from 2 Senior Executives in Government

In our most recent resource entitled, “Agency of the Future: Guide to Mobile Security in Government” (you can download it here), I had the chance to interview two senior leaders in government: Rick Holgate, chief information officer at the Bureau of Alcohol, Tobacco, Firearms and Explosives. Bradley Nix, chief information security officer at the Department… Read more »

What’s the Biggest Threat to Your Agency When You Use Your Smartphone or Tablet?

Last week, GovLoop launched its “Agency of the Future: Guide to Mobile Security in Government”, which you can download here. The guide is packed with fascinating insights from a survey of 255 government employees, including a breakdown of which mobile devices employees use, their ability to download apps on those devices and the degree to… Read more »

8 Reasons Why You Should Be Leveraging Cloud Computing

GovLoop recently published a resource on how cloud computing is transforming government agencies, and is a critical technology shaping the agency of the future. You can read the report below or Download PDF. This post identifies 8 reasons why your agency must consider the cloud, and how cloud is changing the role of the government… Read more »

GovLoop Report Finds 78% Cite Information Sharing as Leading Cloud Benefit

In our personal lives, many of us rely on the cloud to store our digital music downloads, share our social calendars and post family photos for relatives to view. Cloud computing is also emerging as an essential technology in the workplace. To understand how agencies are using cloud computing — and to learn from their… Read more »

Just Released: GovLoop’s Latest Cheat Sheet Highlights the Power of Open Source Technology

Today, government agencies are challenged like never before to make smart IT investments. Organizations are challenged to adopt agile, efficient and transformative technology. That’s why I am excited to share with you our latest report on open source technology. This report is the latest in our Agency of the Future series, which is highlighting the… Read more »

The Future of Government Customer Service: 4 Trends to Watch

For GovLoop’s Agency of the Future Guide to Customer Service, we asked more than 250 respondents to give us their opinion on customer service in government today and their predictions regarding its future. The guide explores the results from our survey in more detail, but for a sneak peek, see the highlights below. Basic Facts:… Read more »

Top 5 Customer Service Tips: Lessons From Philadelphia

In GovLoop’s Agency of the Future Guide to Customer Service, we provide you with tips and best practices for improving customer service in government. To unearth some of these recommendations, we interviewed Rosetta Carrington Lue, the chief customer service officer for the city of Philadelphia. Lue, over the past couple of years, has implemented three… Read more »

Your Cybersecurity Cheat Sheet

Usually, the conversation about cybersecurity emphasizes avoiding cheats and short cuts. Cybersecurity is something that every employee must be thorough about. However, convincing your agency to adopt an innovative, effective, and user-friendly cybersecurity strategy should not be as complex as an analytics algorithm. That’s why GovLoop has broken down the essentials for you. Below you’ll… Read more »

6 Benefits of Telework – Some You Know, Some You Don’t

You’ve probably heard about the negatives surrounding telework plenty of times: security risks, loose agency culture, loss of innovation. One of my big frustrations with telework is it sometimes feels like we keep having the same conversation over and over again. In our latest guide, “Agency of the Future: Telework More Than a Trend –… Read more »