Ontario Canada has implemented a Lean initiative to improve how government services are provided. I recently obtained a copy of a PowerPoint presentation by Art Daniels, which contains some great information about the implementation of Lean in Ontario. Mr. Daniels has over 40 years of experience in leading change initiatives as a Canadian government officialRead… Read more »
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Weekly Round-up: December 07, 2012
Dan Chenok Strategic Sourcing on the rise in agencies, as required by OMB: Promoting information sharing through standards-based acquisition: Two House leaders look to the future of IT in agencies: John Kamensky Do WE Do This Right? The Washington Post reports that China’s new leadership has declared that meetings should be short and to theRead… Read more »
Debunking the “risk” of working more openly
I’ve heard a lot of chatter recently about how we (public servants) can’t work in a more openly because of the “risks” of putting our information “out there”. I’ve always tried to push back on people who hide behind the risk argument because, quite frankly, I feel as though their fears are vacuous, unfounded, andRead… Read more »
Customer Service In Focus: New York City
Post Highlights GovLoop is Celebrating National Customer Service Week: Follow Here Francisco Navarro, Customer Service Policy Advisor, New York City, discusses customer service initiatives in New York City Story is an excerpt from GovLoop’s research report: Re-Imagining Government Customer Service This week GovLoop has been celebrating National Customer Service week. The following is an excerptRead… Read more »
The Opportunity to Exceed
I’ve been quiet on the Digital Government Strategy because – well, OK, I’ll be honest…while I think there’s a whole lot of good in it, I also have some problems. First, it didn’t look anything like I expected it to look, after all the issues we discussed in the National Dialog on Improving Government Websites.Read… Read more »
7 Ideas on White House’s Project MyGov
One of the new Presidential Innovation Fellows project is Project MyGov: Reimagining the relationship between the federal government and its citizens through an online footprint developed not just for the people, but also by the people. myGov will rapidly prototype a streamlined and intuitive system for presenting information and accepting feedback around the needs ofRead… Read more »
A Government Shutdown has been AVERTED — DorobekINSIDER
The SEVEN stories that impact your life for Wednesday the 1st of August, 2012 Congress has averted a government shutdown for now. Politico reports House Speaker John Boehner and Senate Majority Leader Harry Reid agreed on a six-month continuing resolution to begin October 1st. Congress is about to recess, so the bill won’t be votedRead… Read more »
Weekly Round-up: July 27, 2012
Gadi Ben-Yehuda A Boyle’s Law for Data? The Pew Internet and American Life Project has released a report titled “The Future of Big Data” that begins with the line “We swim in a sea of data … and the sea level is rising rapidly.” What pressure does all that data exert on us? Or onRead… Read more »
In Our Quest to Use Technology, Let’s Not Forget Human Beings
The internet is an amazing advancement in our do-it-yourself world. We all love being able to go to Amazon or Google or a government website and get it done ourselves, without human intervention. When we go into a store, we don’t like that salesperson who asks, “Can I help you?” We don’t want anyone toRead… Read more »
How To Effectively Communicate Your Message – Marrying Content and Design
In government, there has been a movement to bring government communications into “plain-language.” In 1998, President Clinton released an executive memo mandating agencies to write in plain language, and recently, President Obama signed into law the Plain Writing Act of 2010, requiring agencies to write in plain language. The plain language act is an importantRead… Read more »