It’s looking more and more promising that Congress will pass the Plain Writing Act (S574), the law that so many have championed for so long. The Act passed the House in March by a vote of 386 to 33; and it’s being considered in the Senate now. If it is enacted, get ready, web communicators.Read… Read more »
Search Results for: plain language
Keep It Plain!
With the announcement of the Clearmark Plain Language Awards on April 29, this is a good time to trot out some tips on writing “plain” for your web audience. I don’t care how good your website design is, if the writing is poor – if you don’t communicate with your target audience – your websiteRead… Read more »
How to Make Government Policies Easier for Everyone to Understand
The Plain Language Act is only one part of making government policies easier to understand. Learn how to make policies resonate with the public.
GSA Makes it Easier for You to Get on Schedule 70
When partners suggested we come up with a way to describe the process of getting on Schedule using plain language, GSA’s 18F and IT Schedule 70 teamed up and took on that challenge.
On the Nature of Styleguides
Styleguides are useful because consistency is the only editorial virtue. There’s nothing foolish about consistency. But styleguides don’t produce plain language that answers users’ needs. They won’t fix everything–they’ll just make publishing a little easier.
November Online Training Opportunities
The leaves are falling, but what’s not dropping is our level of commitment to your professional development! We’ve got an amazing line-up of free online training sessions in November, with topics designed to help you communicate more clearly, take advantage of AI, and get curious about quantum computing. Take a look at the sessions below,Read… Read more »
Algorithmic Redress: AI Due Process at Scale
AI is increasingly embedded in decisions that affect citizens’ benefits, permits, and rights, but few agencies have credible systems for appeal or correction. Building algorithmic redress mechanisms isn’t optional; it’s the backbone of public trust and due process in the AI era.
The Future of AI and CX
AI has impacted almost every facet of government services, with customer experience being no exception. In fact, agencies now have a prime opportunity to elevate CX. So, what does an AI-powered CX strategy look like? During the latest CX Community of Practice, Angy Peterson, Vice President of the Granicus Experience Group, offered insights into theRead… Read more »
Why Your Users Need a Quick Start Guide
Write a quick start guide, and you’ll give your users the kind of short documentation they need to get started with your product or service.
Words and Phrases We Hate: A Non-Definitive List
Some words and phrases are so annoying or inaccurate that they hurt your writing rather than help. Here’s my list of pet peeves.