Government exists to serve citizens and the public. “When it comes to online services, we have to do better,” said Jonathan Kraden from the General Services Administration’s (GSA) Office of Customer Experience during GovLoop’s online training.
Many agencies are hopping onto the bandwagon of RPA, the workhorse technology that automates repetitive and instruction-based tasks.
Several employees across different levels of government suggested one of those primary departments that proves to be a roadblock is IT.
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Leadership needs to find the highest impact and most valuable solutions to answer employees’ demands and allow for expansion down the road.
Tuesday, the House Committee on Oversight and Reform held a hearing to examine the process of the long-promised Office of Personnel Management (OPM) reorganization that is underway,
OPM’s reorganization continued Thursday when a legislative plan submitted to Congress detailed steps for the long-promised dissolution of the standalone office.
As Director of GSA’s Technology Transformation Services, Cheriyan wants to see IT transformation take root at scale by focusing on seven key areas.
The federal government announced a new initiative on Friday that moves shared service missions into central offices to standardize purchasing.
Changes include standing up an Office of Customer Experience, workforce reskilling, and using cloud and artificial intelligence to better serve the public.
