Posts Tagged: Federal-Web-Managers-Council

As We Do What’s Exciting, Let’s Not Forget What’s Important

Improving government’s customer service means constantly looking for new ways to do things, seizing new technologies, and experimenting. All good. But as we do what’s exciting and new, let’s not forget that we also need to do what’s important. Like implementing all the laws, regulations, and requirements already in place, for government websites. A little… Read more »

So You Enjoyed the Govt Web & New Media Conf – Now, What Are YOU Gonna Do?

I hope you either attended or tuned into the Government Web and New Media Conference in Washington DC, last week. What a line-up! I sat in my Tucson family room, watching the proceedings streaming live, listening to the fine line-up of speakers; and I marveled that so many terrific people are engaged in improving the… Read more »

Speaking With One Voice – A Basic of Good Customer Service

A recent Federal Computer Week article began by saying that, for fun, I sometimes ask a question through various channels at a government agency to see if I get the same answer. Well, I’m not sure I’d call it “fun.” But I have done just that when preparing to teach a class – mostly to… Read more »

It’s Time for a Citizen Services Summit!

Last week, I published my assessment of what’s happened in the past year to implement the Federal Web Manager Council’s White Paper: Putting Citizens First – Transforming Online Government. Since then, I’ve been thinking about what could kick-start real progress in implementing the vision of this paper…and a broader government-wide commitment to Citizen Services. So… Read more »