To help your agency build on its current efforts, here are seven best practices to drive better outcomes from your CX strategy.
Posts Tagged: Foresee
Last week, the Federal Consulting Group (FCG) hosted the 2014 Government Customer Satisfaction Forum. The program was jam-packed with public sector and private sector experts, including: Ross Smith from the Office of Technology for the Veterans Administration spoke on his efforts to increase satisfaction of different tech-related interactions Dr. Forrest Morgeson with the American CustomerRead… Read more »
There is a huge opportunity in EGov with Mobile. We all use it…the numbers prove that. With all the recent consolidation efforts on the web, mobile has come to the forefront and federal technologists and communication experts are hard at work delivering new apps and m.dot sites for citizens to consume information quickly and easily;Read… Read more »
In two previous posts (Brookings and Foresee), I have explored common methods for measuring websites in a Web 1.0 world in order to find applicability for Web 2.0. Essentially, I am providing a summary in order to educate myself and share that knowledge acquisition with personnel from government agencies and other organizations that are beginningRead… Read more »