Posts Tagged: pilot

How User Research Can Improve Application Processes

Does your government agency run a program or service that requires people to apply? By doing research into the experiences that applicants are having, you can gain insights to help design and implement improvements.

iPad pilot – version 1.5 – More thoughts

First, check out some great comments and my responses In response to my previous post Additional Thoughts: Ok, now some additional thoughts regarding the iPad, in fact, regarding barriers to the mobile revolution in general. 1) Access to secure, reliable, continuous Wifi networks: Read this interesting article the other day and it made me think.Read… Read more »