As we prepare to wrap the year up and plan for a productive year, you must understand the trends impacting your CX programs and efforts in 2025. Will you see increased adoption of AI tools, and will they be more public facing than ever before? How will changes in data privacy impact gov services? IsRead… Read more »
Meetings: love them or hate them, they are a critical part of how work gets done, and frankly – they’re not going anywhere. But we’re all busier than ever, and calendars are maxed out. It’s time to audit and streamline your meetings so everyone who attends is making the most of their time. Join usRead… Read more »
Wednesday, Nov. 20 12-2:30 p.m. ET/9-11:30 a.m. PT Closed Captioning Available Good data is the foundation of every major technological innovation in the past couple of years. Everything from AI to digitization to cybersecurity and more is powered by good data. However, harnessing data’s power isn’t easy. It starts with good data storage, hygiene, analysts andRead… Read more »
Today’s government workforce is not the same as it was last year or even a few months ago. Working norms have changed, as employees are still largely dispersed, and AI continues to impact how we get work done. An impending administration change and a new year both bring added uncertainty and complexity. So, how shouldRead… Read more »
Rolling out and launching an app without properly testing and vetting it can leave your entire organization vulnerable to an attack. Agency and citizen data, internal networks and user expectations are all on the line when you go live with a new app. To ensure a successful launch, it is critical that an adequate andRead… Read more »
The pace of technological changes has never been faster. These rapid technological advances are raising expectations for faster and easier access to services while exposing government agencies to escalating cyber risks and skills gaps. Government organizations need to strategically connect and automate work across people, data, and processes to generate value and impact quickly. JoinRead… Read more »
You’ve sent the email, you’ve posted on social media, you’ve distributed the surveys – but now you’re getting negative feedback and nasty comments. So, what can you do when your CX efforts go wrong or not as intended? Instead of writing off your program as a failure, you must understand how to handle negative feedback.Read… Read more »
As a supervisor of a team of one or one hundred, time is a precious commodity. Competing priorities, hard deadlines, and management issues are all at the forefront of your day-to-day. So, how can you remain productive as a supervisor without burning out? Join us online Monday, Nov. 25 from 4-4:30 p.m. ET/1-1:30 p.m. PT toRead… Read more »
As cybersecurity threats become increasingly sophisticated, government agencies at all levels are facing the difficult task of securing their networks. Just look at these facts about ransomware attacks on state and local government: 49% were due to compromised credentials. A stunning 98% of attacks led to data encryption, and 99% involved attempts to compromise backups.Read… Read more »
Agencies are always looking to modernize, however, doing so can be incredibly challenging – especially when it comes to IT Operations. One way to approach true transformation is to harness technologies like Generative AI. Things like inventory and logistics management, typically time and resource-intensive operations, are prime candidates for transformation using artificial intelligence. Join usRead… Read more »