5 Simple Ways to Better Support Women
There are just as many ways to get involved in activism and help women without pulling extra shifts at a local charity. Consider these five ways to get involved without stretching yourself (or your budget) thin.
Posts By Hannah Moss
Integrating Customer Experience Throughout Your Agency
From renewing a driver’s license to filing federal tax returns, there is a full spectrum of services citizens expect from government. It’s up to agencies to figure out how to ensure that each touchpoint meets growing citizen expectations and aligns with their organizational missions.
The Journey to a Better Citizen Experience
The benefits of understanding your customer journey and applying integrated digital solutions to meet citizen expectations are endless. But most important is that government agencies that understand those journeys are best equipped to deliver on their mission of serving citizens.
Why Modernization?
What do we mean by IT modernization? Technically, IT modernization is the continuous evolution of an organization’s application and infrastructure software, with the goal of aligning IT with the organization’s ever-shifting business strategies. For government agencies, that means continuously improving your IT infrastructure, while aligning IT with business strategies and supporting your mission. Lots ofRead… Read more »
An Update on Cloud in Government
Particularly in federal government, cloud adoption seems to be on the rise. The budget for provisioned services is increasing each year, and policies are in place to encourage “cloud first” approaches to procurement. But while a broad view of government IT trends shows an increase in cloud adoption, a closer look shows a more scattered… Read more »
The Issues that Mattered Most to Women in Government This Year
What were the most useful articles and op-eds for women in government? We surveyed our data to discern the most-read GovFem articles of 2017.
Customer Service in Action
GovLoop spoke with representatives from TSA and OPM to learn how federal agencies have prioritized and improved customer experience.
3 Tips to Be More Assertive
How exactly do you become more assertive without damaging your workplace reputation or falling off the leadership ladder? Follow these three tips!
Engaging Employees in the Customer Service Mission
Employee engagement is the first step to a successful customer service journey, because agency personnel are the people who will actually create and deliver services to constituents. When morale declines, so does productivity and service. On the other hand, when engagement is high, your employees will be driven to provide exceptional experiences that serve the… Read more »
How to Create Your Own Network
Don’t worry. If you’re like me and have a hard time making the cold open at cocktail hour, you can still expand your professional network.