Digital-First Communications: Reaching People Where They Are
In this video interview, Angy Peterson of Granicus explores the possibilities that a digital-first communications strategy offers and its connection to positive CX.
Analytics
How to Analyze Survey Responses
There are multiple ways to analyze survey results, and some types of graphs (e.g., pie versus bar) may be more helpful than others.
Backing Up Data Alone Won’t Protect Federal Systems From Ransomware
Data backups are not enough to protect agencies from ransomware attacks. Rather, agencies must strengthen their cyber resiliency and adopt zero-trust strategies that help ensure the integrity and security of sensitive data.
Good Data Is Consistent and Fit for Purpose
Good data drives sound business decisions and helps achieve goals, but it is surprisingly difficult for organizations to achieve.
How AI Can Unlock Insights From Documents, Video and Other Content
In this video interview, Murtaza Masood of Box discusses how AI can help agencies get more value from unstructured content.
The AI + Cyber Nexus: What Gov Leaders Need to Know Now
As AI transforms how we serve and secure, public-sector leaders must navigate the tricky space where machine intelligence meets cyber risk.
Data Literacy Is Essential to Success
Data literacy is an increasingly important skill in navigating today’s technical — and overall — landscape. Understanding your data and using it to make good decisions goes far beyond Excel sheets and pie charts — and understanding that is the first step toward data literacy.
Process Automation: The Efficient Alternative to Paper-Based Systems
In this video interview, Niranjan Vijayaragavan, Chief Product Officer at Nintex, explores the benefits and “how to” of process automation.
Increased AI Use Drives Need for Data Literacy
AI is making it easier to utilize all of the data government agencies hold. Data literacy is becoming a critical component of success.
How to Increase the Number of Survey Respondents (Part Two)
There are many ways to increase the number of survey responses you receive. One method is avoiding questions about personal information.