In a recent survey conducted by Forrester Consulting and Tableau, 60% of respondents said they did not have the data skills they were expected to have for their jobs.
Agencies increasingly are tapping into the power of data and analytics to support better citizen service. How best to seize the moment?
“We don’t know what the next big thing is that we will be able to do with data.”
Personal stories give data a voice and invite us to connect with those around us who are most impacted by the problem.
Agencies want to execute what they’ve been told about data. And that requires an organizational culture that is built for it.
Sooner or later, every organization needs to realize that data-driven decision-making cannot be a do-it-yourself project.
“Reporting the data on disproportionality is a starting point for the conversation. It is not an ending point.”
Grant dollars transform how people experience life. But what resources do grant service providers need to understand their recipients better? How can they provide better grants and services to all Americans?
In customer experience management, one way to improve inclusion and increase trust is to consider overlooked or underserved individuals. Here are a few practices for CX professionals and federal leaders who want to foster inclusivity as they improve customer experience.
Let’s be honest: Your gut plays an important role in making decisions. But in this increasingly sophisticated technological sphere, it falls short.