There was a bit of discussion on Twitter this evening about explaining Twitter to the uninitiated. (If this sounds a bit navel-gazingy, that’s because it probably is. Hang around in any online space for long enough and you soon end up in meta-conversations of this type.) Emma Maier of the Local Government Chronicle is organisingRead… Read more »
By Xin Wen Recently I moved to Vienna, VA and the commute to ASTD suddenly became a time-consuming matter for me. However after a couple of days I found spending two hours per day on the metro is not totally a bad thing—I can read on the road. In fact, metro is now my productivityRead… Read more »
What is knowledge? “Knowledge is a familiarity with someone or something, that can include descriptions, facts, information and/or skills acquired through experience or education”, according to Wikipedia. Ben Franklin revealed, “an investment in knowledge always pays the best interest.” What does knowledge have to do with customer service? Consider this, have you ever been toRead… Read more »
“Know Thy Communication Style” Using SMART Conversations® to speak your truth and enhance all of your relationships. A PublicForum Webinar Date: Tuesday, July 26 Time: Noon-1:30 pm Eastern (New York) (60-minute webinar with optional 30 minute Q & A ) FREE* for Circle Club members $20* USD for nonmembers *Add $12 for telephone audio (noRead… Read more »
Government leaders and managers are increasingly doing business using methods and approaches that differ from the traditional contracts and grants process. Today, government leaders and managers need to know how to use innovative acquisition methods that shorten the lifecycle of a contract, as well as how to leverage new ways of tapping into the privateRead… Read more »
This week’s episode of The Project Management Podcast: What would you say is the biggest problem on projects today? Is it the ever increasing complexity? Is it project sponsors who are absent? Is it the impossible expectations that our customers have? Robert Szilinksi and Michael Krebs (www.esentri.com and www.social-pm.com) say that it’s neither of these.Read… Read more »
Posted by openkent on July 20, 2011 In the busy and rapidly changing modern world that we live in, we are often confronted with stacks of information that seem difficult to manage or process. From an open data perspective, it would be far more beneficial to find a way to pick out the most relevantRead… Read more »
We’re glad to share this announcement from Amanda Jones of the Health Equity Movement: “The new National Institutes of Health publication, Principles of Community Engagement, 2nd Edition updates and expands the 1997 booklet published by the Centers for Disease Control and Prevention and the Agency for Toxic Substances and Disease Registry (http://www.cdc.gov/phppo/pce/). The executive summaryRead… Read more »
Excellent service is important to all of us. It measures our success as professionals. It certainly influences our decision to be a customer. So how do we make sure it’s happening when each person could have a different interpretation of what “great customer service” actually means? You’ve all heard me talk about The Six EssentialRead… Read more »
“France succumbed to Twitter” – this is today’s headline in one of the most popular French newspaper “Le Parisien”. Two million French are using Twitter as of today. This number is nothing compared to the true success of Facebook on the French soil. Half (!) of the population in France are using the biggest socialRead… Read more »