Preserve Service Continuity, Save Money and Modernize IT at Your Own Speed
In this video interview, Robert Freeman of Rimini Street discusses the ins and outs of modernizing while maintaining existing systems.
Digital Government
The Oversight Paradox: How Expanding Compliance Is Driving Governance Innovation
As compliance mandates expand, public-sector leaders must resolve a paradox: that compliance maturity outpaces governance effectiveness.
Navigating the Funding Cliff: How Local Governments Can Future-Proof Civic Engagement
As budget pressures mount, local governments must invest wisely. Future-proof civic engagement by prioritizing ADA-accessible websites, resident self-service tools, and modern emergency messaging systems. These investments not only improve efficiency and reduce costs — they build trust, transparency, and long-term community resilience.
Why Identity Will Make or Break the Digital Taxpayer Experience
In today’s digital environment, confirming people’s online identities isn’t just a security concern: It directly affects public trust in government and streamlined access to services. Learn what agency leaders should be doing and what lessons the IRS is learning.
Bridging Digital and Organizational Confidence in Government: The Missing Link Between Tools and Outcomes
As governments accelerate digital modernization, many struggle to convert new tools into measurable mission outcomes. This article examines the critical gap between digital readiness and organizational confidence — why technology alone is insufficient — and offers leaders a practical framework for building enterprisewide confidence in an uncertain 2026 landscape.
AI Usage in Government: Meeting Resident Expectations
As AI becomes more common in daily life, residents increasingly expect government to follow suit. Research shows growing support for AI in local government — when it’s secure, transparent, and accessible. With clear usage policies and strong communication, agencies can adopt AI responsibly while improving service delivery and meeting evolving resident expectations.
From Fraud Controls to Institutional Advantage: How New Guidance Is Unlocking Transformation Across Government
Recent fraud regulations are creating a powerful catalyst for transformation. Agencies can leverage these changes to modernize policy and processes.
Local Governments Leading the Way on Digital Accessibility
As ADA deadlines approach, many local governments are taking the lead on digital accessibility. From community outreach to public-private partnerships, early adopters show how accessible websites and apps can build resident trust, improve engagement, and deliver better digital services for everyone — regardless of ability.
Work Requirements Are Coming. The Paperwork Cliff Doesn’t Have To.
New federal requirements will challenge state benefit systems that rely on paper-based, manual systems to verify week-to-week eligibility. A modern, automated alternative — supported by well-trained employees — offers a scalable, low‑burden alternative.
From Search Results to AI Citation: What Government Communicators Should Watch
AI systems have become a source of truth for many constituents, but public-sector communication often is poorly designed for AI use and citation. Agencies may need to think about both human and AI audiences.