If agencies limit modernization efforts to replacing or upgrading outdated legacy systems, they will only make limited gains in terms of performance and security. Instead, government should undergo an agency-wide digital transformation.
For government to successfully serve citizens, they must first understand their users’ stories: Who are they? What do they care about?
In a recent GovLoop DOROBEKINSIDER, panelists shared best practices for improving the citizen experience in an increasingly digital world.
What can cities and counties do to improve their user experience? Check out these 3 steps all municipalities should take to improve citizen engagement.
Is legislation alone enough to make government work the right way? For the most impactful solutions, communities need to get involved at some point.
CIO Dorothy Aronson is collaborating with forward-thinking staff to introduce microprojects that allow the agency to test and scale new technologies and processes.
Government is using innovative digital tools to deliver better services. But what if citizens don’t know about these new tools? Comms is key.
Government knows they have a long way to go in making up the gap of satisfaction in the citizen experience. But by adapting an empathetic mindset when it comes to conducting and measuring citizen interactions, they can get themselves on the right path.
Developing a communications plan that leverages digital tools is one way to overcome the challenge of driving citizen participation in government services.
There’s a better way to set digital marketing goals and stay motivated. Follow these seven simple steps to stay on course in 2018.