The Right Content Services to Enhance CX
Investing in content services can greatly improve CX and casting a content services partner will ease your agency’s journey to better CX.
Digital Government
Why You Can’t Kill Off Passwords
Authentication factors don’t govern security; the authentication infrastructure determines security. So what’s with all the “killing passwords” talk?
Insights From Howard County’s CIO On Process Transformation
What started as a goal to improve IT support and service delivery has now become a vision for streamlining many work processes.
A New Normal Means New Security Trends
Even with the sudden shift of circumstance, security experts had already foreseen the eventual need for distributed, remotely applied security.
4 Types of Data Needed for Effective, Equitable Recovery
Organizations with their data houses in order, particularly these four data types, are better positioned to launch effective and equitable recovery efforts. In our current landscape, data is the single most valuable asset any government organization has at its disposal. It is crucial to guide decisions, inform policies, and improve outcomes for the public. While… Read more »
Be Aware: Top 5 Cybersecurity Resources to Ward Off Threats
We’ve compiled a list of five killer resources you can use to help protect your agency from whatever witches, zombies and goblins may come your way.
How Employee Self-Service Can Transform HR
Employee self-service can help HR professionals respond to staff expectations while contending with tight budgets and remote work.
Learning the Dance: Workforce Planning for Long-Term Remote Work
As work and home lives tango during COVID-19, employees are tuning their schedules to the remote work rhythm that best suits them.
Are You Creating Accessible Content for Your Audience?
Online content is more prevalent than ever, and so is making sure those offerings are accessible for the hearing, mobility and visibility impaired.
Do You Understand Your GovTech Stack?
Every department in a government can’t come up with different answers and survive a crisis or achieve efficient, successful operations. There must be a coordinated strategy in which a government is examining – and meeting – the desired experience for all true stakeholders through its digital infrastructure.
