How Tennessee Gave Voice to Its Constituents
Customers have shifting expectations for the government and it’s necessary for government to engage people where they are.
Digital Government
Ensure Your Back to Office Plan Can Support Hybrid Working
As the world continues to adjust to new ways of living and working, many organizationsare looking to plan for the future and reopening offices.
Transform People, Process and Technology to Accelerate Your DevOps Journey
Learn practical skills to adopt and implement DevOps practices by transforming people, process, and technology with training courses.
A New Option for Overcoming Regulatory Hurdles to the Cloud
AWS is rolling out a global program developed specifically to help organizations with potential pitfalls of regulations in the cloud.
Future-Proof Citizen Engagement with Intelligent Help Centers
“Citizen engagement and participation are crucial to community buy-in and incorporating citizen voices into decision-making.”
A Core Discipline to Build Public Trust: Customer Experience
A challenge for agencies in this increasingly digital world is the ability to understand the human experience of accessing services and benefits. “Government cannot treat us like humans if they don’t understand our experiences.”
Mindfulness and Gratitude in Times of Change
Kindness, gratitude and mindfulness can help us be gentle to ourselves and thankful to others, so take the time to practice both.
5 Key Considerations for Enhancing Employee Engagement
As the world adjusts and evolves to new ways of working, organizational leaders are being tasked with enabling hybrid remote and office working for their teams, putting the right systems and infrastructures in place to ensure a consistent employee experience. It is clearer than ever before that technology will play an increasingly essential role inRead… Read more »
Digital Equity for America’s Most Vulnerable Populations
While anyone can suffer from digital inequality, these three groups, in particular, suffer from it at a disproportionate rate.
Paper-Based Workflows Are Still Essential
Even as organizations become increasingly digital-native, paper-based workflows remain essential and agencies should leverage this catalyst.
