Remember how agencies interacted with constituents 12 months ago? Fast-forward to today, and citizen experience is digital, seamless and personalized.
When conducting user research, it’s important to keep in mind the following five tips and best practices to ensure you find real problems and solutions.
Government procurement organizations have faced three primary challenges during the pandemic: opacity, corruption and failure to integrate adequte policies.
Making design integral to government will help deliver services efficiently, cut costs and improve the public’s quality of life.
Here are four ways to improve your agency’s user experience (UX) before Joe Biden’s President’s Management Agenda (PMA) comes out.
Widespread telework ushered in a new suite of applications and workflows. With it, agencies gained familiarity with cloud solutions, learning on the way.
Innovation can help agencies meet the public’s demands and accomplish their missions with more agility, creativity and flexibility.
These five tricks will make sure you are staying productive and giving your agency your best during any remote work situation.
The casual interactions that used to be positive parts of in-person offices can also become a helpful feature of virtual work.
Storyboards are a critical way to provide guidance and instruction to microlearning video developers, which helps keep the videos short and to the point.