AI in Government: Adoption, Barriers and What Comes Next
Successful AI adoption requires more than technology alone. Agencies need strong governance strategies.
Digital Government
A NASA CX Expert’s Tips for Measuring What Matters
During the recent CX Community of Practice webinar, Margeaux Akazawa at NASA shared what agencies can use to evaluate CX success.
From Dashboards to Decisions: Using AI to Make Data Work Harder
AI is changing what’s possible in government data communication, but only for agencies that know how to use it responsibly.
When Identity Becomes Infrastructure: Government’s Next Strategic Risk
Digital identity is becoming the connective tissue of government. Can we build a secure, resilient interconnected digital ecosystem?
AI Can Connect the Dots — But Should It Make the Decision?
AI in government can connect data across fragmented systems, but responsible AI requires collaborative governance and human oversight.
Public Trust Cannot Be Added as a Feature
What can you do to rebuild trust with the public? It is a question every technology provider serving government should think about.
Why Human-in-the-Loop Is the Architecture for Government AI
In government, fully autonomous AI is rarely an acceptable aspiration. Humans should be in the loop.
Government Experience Virtual Summit Returns Sept. 17
Join Granicus on Sept. 17 for a free virtual event, exploring the future of government experience and gain insights for service delivery.
Stop Designing for Exploration. Start Designing for Explanation.
Many government data products are built for the wrong user. Here’s a practical framework for shifting toward understanding and action.
Your Agency Published the Data. Why Isn’t Anyone Acting on It?
Government agencies are sitting on a growing volume of data. The problem is the interpretation gap.