CIO Dorothy Aronson is collaborating with forward-thinking staff to introduce microprojects that allow the agency to test and scale new technologies and processes.
Government is using innovative digital tools to deliver better services. But what if citizens don’t know about these new tools? Comms is key.
Government knows they have a long way to go in making up the gap of satisfaction in the citizen experience. But by adapting an empathetic mindset when it comes to conducting and measuring citizen interactions, they can get themselves on the right path.
Developing a communications plan that leverages digital tools is one way to overcome the challenge of driving citizen participation in government services.
There’s a better way to set digital marketing goals and stay motivated. Follow these seven simple steps to stay on course in 2018.
Self-service portals for customers, more automation and internal dashboards for business operations are some of the changes you can expect to see as USDA undergoes a massive modernization effort.
“Content governance” describes how decisions about your online content are made and implemented across your organization.
Are you just starting out with digital communications, moving paper bulletins to emails? Or have you been running paperless and automated end-to-end agenda management for years?
For cloud, adopting a DevOps approach is a powerful way to increase efficiency and effectiveness.
The model is serving as a new way for tackling issues across government in five key areas: cloud adoption, IT infrastructure optimization, customer experience, contact center and service delivery analytics.