With so many channels of engagement available, agencies have struggled to develop best practices and standard processes. One tool that is proving popular, however, is text messaging campaigns that reach a broader audience.
If government wants to run as efficiently and securely as possible, rethinking data classification, cyber education tactics and modern hybrid cloud solutions are excellent ways to start.
Confronted with the realities of an aging workforce and the need to onboard a new generation of employees, agencies can’t afford to act inefficiently.
In an interview with GovLoop, CIO of Nebraska Ed Toner shared the lessons he learned as a fairly new public servant coming into government. With more than 20 years of private industry experience, Toner also discussed how his team successfully implemented hybrid centralization as part of their IT consolidation efforts.
The November edition of DorobekINSIDER Live dives into the nitty gritty of shortcomings in government customer service and where it can improve.
Across industry and government agencies, social media has transformed from a ‘nice to have’ to an essential component of information delivery, communications and service strategies. By developing a centrally managed social media strategy that empowers personnel across the agency to interact with citizens as they need to, agencies can enhance the citizen experience and create... Read more »
As government agencies look to modernize their IT environments, they face the challenge of implementing a digital transformation strategy that will allow them to: update and rationalize legacy technology systems; take advantage of the benefits of a cloud environment; foster a culture that results in faster, higher quality release cycles and continually lift the benchmark... Read more »
As roads deteriorate and highway fatalities continue to rise, citizen satisfaction with public transportation offerings is faltering. Now more than ever, it is critical for the public sector to invest in digitized transportation.
Blockchain and chatbots and AI. Oh my!
Cloud transformation can seem daunting. But what if you knew that your agency was working with companies that could simplify the process?