Many agencies are forging relationships with third-party vendors to complement their in-house expertise and provide necessary IT resources and capabilities.
The redesigned NYSCA online experience reflects New York Governor Cuomo’s vision for a more efficient, effective, and modern government.
Omnichannel means having the ability to meet users’ needs on whatever device and through whichever channel they prefer.
As a local government leader, you are tasked with finding ways to more effectively serve and engage your citizens digitally. For local government agencies, this can be a very dauting task. Many cities and counties serve extremely diverse populations – millennials, gen-Xers, baby boomers, students, full-time residents, tourists, non-native English speakers and the list goes… Read more »
Improving the SBA’s web presence was about more than technology and design changes; it marked the need for a complete culture shift.
Social and collaborative tools help people or groups interact and share information. Often, these tools find a natural home on the internet.
Cities — like relationships — become great when a certain set of conditions are created in which people can flourish. If you establish an environment where people are empowered to launch innovative businesses, your city will become an innovation hub before you know it.
As the volume of data that agencies collect increases, the challenge becomes how best to extract that data from sensors and use it in a meaningful way.
Biometrics help secure facilities, protect access to computer networks, counter fraud, screen people at U.S. borders and fight crime.
To keep pace with these growing data demands, agencies are increasingly supplementing human intelligence with artificial intelligence (AI).