Make In-Person Work Meaningful
Workplace Transformation Strategist Mika Cross discusses how agencies can create meaningful in-person work.
Workplace Transformation Strategist Mika Cross discusses how agencies can create meaningful in-person work.
Government agencies know that providing good customer experience is central to their mission, but much of what creates a positive experience takes place behind the scenes: It’s how happy public-sector employees are at their jobs.
In government, promoting positive citizen experiences poses unique challenges. Modern case management platforms, however, can help agencies rise to the challenge through greater visibility, control, and traceability of data and processes.
Agencies play so many different parts in the lives of constituents. Here are six categories of government work that have distinct interactions with the public and ways of establishing trust.
In government, digital modernization often overlooks enterprise data management, which results in fragmented ecosystems that limit modernization’s full potential.
Here are seven tips for using agile to launch a new digital government process — successfully.
Agencies that rely exclusively on manual software testing are missing the opportunities that automation provides, such as finding and resolving pain points quickly and efficiently, giving employees a more satisfying work experience, strengthening service delivery, and building constituent trust.
In the journey toward building more equitable and inclusive AI systems, diversity is not just a buzzword — it’s a fundamental principle that must be embraced at every stage of development and implementation.
Engaging with Gen Z can help your agency connect with people who are eager to partner with the government.
RPA has been a dominate force in automating and enhancing digital efficiency in government operations, yet the lure of AI threatens its continued use and expansion.