Digital Government

Using Knowledge Management for Better Government Services

Citizens now expect the same types of services from government agencies as they do from their banks, favorite stores and other businesses. Agencies must treat their constituents as longterm customers by keeping up with trends in communication, technology and mobile connectivity. Learn how knowledge management strategies and tools can help.

Using Content Management to Meet Federal Reforms

White House memorandum OMB 17-22 challenges federal agencies to “create a lean, accountable, more efficient government” by scrutinizing processes, eliminating redundant programs and reducing the federal workforce. What’s more, it requires a plan for these initiatives in less than three months. In a recent post, we discussed agencies’ need to adopt enterprise content management (ECM)… Read more »

The Opportunity of Technology Under New Federal Reforms

Federal agencies can confront federal reforms by strategically adopting new technologies. A single enterprise information platform for managing content, processes and cases can streamline workflows. That saves agencies time and money, without having to reduce staff. In fact, an effective enterprise content management (ECM) system can actually increase your worker’s efficiency.