Agentic AI: Marketing Hype or Reality?
Agentic AI is new technology getting lots of attention. But can it do everything people say it can?
Emerging Tech
What You Need to Know About Bots and CX
Chatbots have grown in popularity for good reason: They’re friendly, helpful, and make information readily available. The benefits are arguably even more significant in government applications. They’ve become a reliable tool for delivering constituent services while saving agencies time and resources. In a recent CX Community of Practice, What You Need to Know About BotsRead… Read more »
Navigating the Increasing Integration of Artificial Intelligence in the Workforce
By pairing AI implementation with human-centered strategies, organizations can harness innovation while retaining talent and preparing their teams for the future. Here’s how.
The AI + Cyber Nexus: What Gov Leaders Need to Know Now
As AI transforms how we serve and secure, public-sector leaders must navigate the tricky space where machine intelligence meets cyber risk.
Quantum-Safe Encryption: What It Means, and Why Agencies Should Care
In this video interview, Gina Scinta, Deputy Chief Technology Officer at Thales TCT, discusses why quantum computing poses a threat to agency encryption standards — and how agencies should respond.
Strategic Priorities for Agencies to Achieve Cost Effective AI
The high costs associated with implementing advanced AI technology are often a significant barrier for agencies looking to adopt such tools. But certain cost-effective strategies — including upskilling, shared AI resources, and efficient tools — can help agencies dramatically reduce development costs.
Upskilling the Public Workforce for the AI Era
AI, big data, and emerging technologies are transforming government operations, making upskilling public employees a critical priority.
AI Chatbots — Redefining Citizen Engagement
AI chatbots are transforming government services, automating routine inquiries, enhancing accessibility, and improving efficiency.
How Commercial Technology Is Shaping the New Space Race
Gone are the days when space agencies spent years building technology from scratch. Now government is using commercial technology to maintain its competitive edge.
Leveraging a Data-Driven Talent Strategy
In the latest Management Minutes With Mika, let’s learn how data and automation can help your team better themselves.