Big Data, Digital Government, Emerging Tech, IT Modernization, Tech
Government agencies must be able to accurately identify people and organizations to perform their most essential functions — delivering benefits, preventing fraud, enforcing sanctions, and more. However, this task isn’t as simple as it may seem – as agencies attempt to create an accurate picture of a user, they must do so by comparing multipleRead… Read more »
Artificial Intelligence, Emerging Tech, Learning
Agentic AI is actually a complex system of AI agents. Here’s insight into what that means, how agentic AI differs from other types of artificial intelligence, and what different types of AI agents do.
Artificial Intelligence, Emerging Tech
Basic LLMs cannot be expected to know your agency/company’s business practices or proprietary information. Implementing RAG will improve the responses as that data is associated with user prompts. It will require effort though to implement.
Cybersecurity, Emerging Tech, IT Modernization, Tech
Identity proofing, or identity verification, refers to the process of gathering data and analyzing signals to confirm an individual’s identity and assess the risk of conducting a transaction with them. Many individuals have extensive digital trails, making it easy to verify their identities with a high level of confidence. But think about younger individuals whoRead… Read more »
Artificial Intelligence, Emerging Tech, IT Modernization
Artificial intelligence is transforming how government employees work and promises greater impacts in the months and years ahead. To use AI responsibly, agencies need a long-term, four-pronged strategy for success.
Analytics, Artificial Intelligence, Digital Government, Emerging Tech, Innovation, State and Local
Local governments are leveraging digital twin technology to build smarter, more resilient communities. By creating real-time simulations of infrastructure, traffic, zoning, and emergency response systems, cities are transforming how they plan, manage, and invest in public services — all while maximizing the value of shrinking public funds.
Artificial Intelligence, Emerging Tech
Agentic AI is new technology getting lots of attention. But can it do everything people say it can?
Digital Government, Emerging Tech, Innovation, IT Modernization, Tech
Chatbots have grown in popularity for good reason: They’re friendly, helpful, and make information readily available. The benefits are arguably even more significant in government applications. They’ve become a reliable tool for delivering constituent services while saving agencies time and resources. In a recent CX Community of Practice, What You Need to Know About BotsRead… Read more »
Artificial Intelligence, Emerging Tech, Employee Experience
By pairing AI implementation with human-centered strategies, organizations can harness innovation while retaining talent and preparing their teams for the future. Here’s how.
Analytics, Artificial Intelligence, Cybersecurity, Emerging Tech, Innovation
As AI transforms how we serve and secure, public-sector leaders must navigate the tricky space where machine intelligence meets cyber risk.
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