How does a hotel chain with over 3800 hotels in 74 countries provide unparalleled customer service? GovLoop and Oracle held an event, The Changing Face of Customer Service in Government, where attendees heard about how J.W. Marriott views customer service. It starts with a founding principle: If we take care of our associates (employees), theyRead… Read more »
On GovLoop Insights’ DorobekINSIDER: Last week was a tragic one for our country, but if there was one bright spot it was the work of public servants. Oftentimes government workers are the butt of jokes or sneers, but when the manhunt ended last Friday, Boston turned out to cheer. We take a look at theRead… Read more »
On GovLoop Insights’ DorobekINSIDER: In the 2014 budget request the White House sent to Congress one of the few areas to not get cut dramatically was cybersecurity. But before we pour resources into protecting our networks from cyberattacks it is important to know from where and from who these attacks are coming. We take aRead… Read more »
Creating Innovation & Competitive Advantage with Cultural Competence & Diversity An organization with diversified talent is an organization with amazing potential for collaboration, innovation and heightened productivity. However, only organizations that practice inclusion can tap into the full potential of a diverse workforce. Defining inclusion is one thing but having a culture that embodies itRead… Read more »
I woke up this morning and checked my work email. Nothing new. Nothing interesting. As I browse the IRWeb, my internal IRS website, I notice that Wage and Investment has appointed a new executive to lead the Modernization Office. This is great news. Certainly…it is wonderful to hear that someone got promoted….wait, what? Someone gotRead… Read more »
I recall with fond memories my earliest days of government service in the U.S. Navy. I had a sense that I was doing something special. I was young and idealistic. At the end of my tour, despite some bumps along the way, I left happy and interested in continuing my service to my country. IRead… Read more »
One of the things that’s been incredibly exciting for me personally and for our company has been the development of the ExAM for Schools product. As somebody who has three kids that will all be in the school system soon and a partner who also has three kids in school, safety is something that weRead… Read more »
I think most people here today, you got up this morning and your heart just goes out to the people of Boston and people that are directly and personally effected by yesterday’s events. It’s hard, if not impossible, to think about yesterday’s tragedy without thinking of all of the things that we’ve had to endureRead… Read more »
We are on day 47 of the dreaded sequester and the new budget realities are starting to sink in for many agencies. More than half of the federal workforce will be hit with some for of furloughs. So how do you keep your team motivated? What is the real next step? Tom Fox is theRead… Read more »
A few weeks ago, GovLoop released a new guide, “The Social Media Experiment in Government: Elements of Excellence” that highlights bright spots of social media experimentation in government. The activities discussed in the guide have led to clear outcomes and mission-related impact along core functional areas. Our goal was to create a highly practical resourceRead… Read more »