Historically, the public sector has lagged behind the private in adopting innovations in HR technology. Today, agencies are at a technology crossroads.
Customer experience should be at the heart of digital service design. This requires knowing your customers — determining what their needs are and understanding how they encounter and experience federal digital services.
Recruiting the right talent for the right positions is a critical task that government strives to do well. But it’s easier said than done.
Confronted with the realities of an aging workforce and the need to onboard a new generation of employees, agencies can’t afford to act inefficiently.
Public safety organizations need an effective talent strategy to hire a diverse workforce, attract and retain new talent, improve knowledge transfer from experienced to younger employees, establish focus and accountability, motivate and reward employees, and implement effective succession planning. It’s a way for leaders and HR to work together to define mission objectives and optimize… Read more »
Training budgets are often seen as nice-to-haves. But at a time when agencies are expected to increase performance while reducing the size and cost of their workforce, training is a necessity.
In a recent interview, Jonathan Wiersma, General Manager of HR Solutions at CivicPlus, shared key drivers influencing tech adoption among HR professionals.
Even as it seems that more and more women are speaking out against a culture that has long condoned or ignored sexual harassment, only a small fraction of women actually lodge a formal complaint. Many women have expressed fear of jeopardizing their careers, being accused of lying or facing social or professional retaliation should they… Read more »
For government, the task of effectively communicating with customers can feel overwhelming. But with the right approach, agencies can tackle all of these objectives while also effectively engaging users.
Though diversity and inclusion indices have been improving government-wide, these top-scoring agencies (based on self-reporting from current employees) are likely to offer more opportunities for women to succeed and feel empowered and valued in the workplace.