To help you understand what proposed changes will impact you, we’ve outlined a mix of management and technology issues ranging from pay and benefits to reducing the size of the federal workforce and new IT initiatives that will change the way you work.
Mallory Barg Bulman, Vice President at the Partnership for Public Service, discussed recent agency rankings with Christopher Dorobek.
It is my concern, over a period of years, there have been a series of events which are affecting the attitudes of those workers we depend on to keep our country operating.
Organizations typically proclaim their employees are their greatest resource. Employee development is a powerful way to validate that proclamation.
We, as representatives of government entities owe – to ourselves and our customers – an environment with hazards mitigated to the best of our abilities. Enhanced security and safety measures not only encourage a healthy morale among employees but also promote the image of government as responsible and accountable community partners.
The cloud and shared services can help state and local agencies unify their siloed IT solutions and fully harness the benefits of modernization for their talent management and HR needs.
Government needs to look past single solutions that promise faster processing times or increased productivity. Instead, agencies must holistically rethink their entire organizational culture, including strategies and solutions, for transformative CX change.
GovLoop spoke with representatives from TSA and OPM to learn how federal agencies have prioritized and improved customer experience.
According to John Duckwitz, from Granicus, “The biggest challenge is engaging with citizens where, when and how they want to communicate.”
Amid increasing natural disasters and cybersecurity threats, state and local governments need business continuity plans to minimize disruptions to employees, citizens and IT resources.