Embracing Human-Centered Design in Government Software Development
Human-centered design (HCD) incorporates tangible user feedback to ensure that technologies meet the needs of users.
IT Modernization
Harnessing Lean Enterprise and Continuous Innovation: How to Avoid Being the Next Organizational Dinosaur
In today’s fast-paced world, clinging to outdated processes is a fast track to organizational irrelevance. For government executives, embracing lean enterprise principles and continuous innovation isn’t just a nice-to-have—it’s essential for driving impact, efficiency, and public trust.
Rethinking Networks for the Age of AI
Upgrading network infrastructure for AI is more than just fixing what’s broken. Done right, it can integrate AI so agencies get its full benefits.
Improving Agency Efficiency to Improve Public Trust
New technologies and tools are bringing effective modernization within reach. Jonathan Alboum, Federal CTO at ServiceNow, explains how.
What You Need to Know About Bots and CX
Chatbots have grown in popularity for good reason: They’re friendly, helpful, and make information readily available. The benefits are arguably even more significant in government applications. They’ve become a reliable tool for delivering constituent services while saving agencies time and resources. In a recent CX Community of Practice, What You Need to Know About BotsRead… Read more »
Data Is the Heart of AI
In the public sector, challenges persist with data sourcing, sharing, training and determining the best ways to use AI. As a result, government agencies continue to tread cautiously while still establishing use cases. The Office of Naval Research is no exception, and Director and Chief Analytics Officer James Valverde Jr. acknowledged it’s impossible to talkRead… Read more »
The App Security Imperative: Closing the Cyber Gap
Application security is imperative in all phases of your agency’s software lifecycle, from design to deployment. That means you must continue to find new and better ways to embed security testing to reduce the risk of cyberattacks and protect your organization’s data. Recently, a rash of high-profile cyberattacks has exploited weaknesses in the elements usedRead… Read more »
Application Modernization: Can We Toss the Legacy Database for a New One?
Modernizing an application for the cloud can affect all three tiers. Is the DB tier too sacred to change?
RTO/RPO: Why Should You Care?
Help your business teams understand the backup cycle and their potential for lost data.
Process Automation: The Efficient Alternative to Paper-Based Systems
In this video interview, Niranjan Vijayaragavan, Chief Product Officer at Nintex, explores the benefits and “how to” of process automation.