The collective experiences of federal IT departments are serving as case studies that will shape how agencies use technology going forward.
At GovLoop’s fireside chat on Wednesday, two experts spoke about government’s biggest challenges and best practices to provide excellent CX for its citizens.
The sudden influx of teleworkers means IT professionals have to secure infrastructure, applications and systems in a new, and more complex, environment.
Like a federal agency, the Mercy Ships program is mission-driven, with a focus on using IT to improve the quality of care that it provides. Even its back-office systems affect what happens on the frontlines.
When the Coronavirus Aid, Relief and Economic Security Act (CARES) Act was passed in March, the Small Business Administration (SBA) was suddenly in charge of ten times the amount of usual funds to distribute to small businesses.
In the past, agencies deployed cloud in response to mandates, with compliance as a key driver. Today, agencies are driven by the need for more speed and IT agility, which requires modernization, transformation and re-platforming.
The hunt for legal data doesn’t need to be long or painful. With the right people, processes and technology, agencies be quicker and more efficient.
As more employees are required to work from home, agencies are realizing a quick, telework fix is not enough. Agencies need defined strategies to work done in a virtual environment.
Cloud Smart is a flexible governmentwide strategy that aligns to the overall vision in the Defense Department (DoD): achieving global dominance as a fighting force.
If you had an unlimited budget and the ability to improve one area of your digital customer experience, what would you choose?