Government to citizen (G2C) interactions are being shaped to serve populations more effectively and gain trust and transparency from citizens.
The approach that has worked is to leverage existing, reliable and accessible technology and supplementing that with additional capabilities to ensure effective and equitable vaccine distribution.
We can only hope that a national conversation about caregiving will bring more awareness to the stress that drains us mentally, physically and financially.
911 dispatchers were rarely recognized during one of the most difficult years in modern history. Let us not forget why they are worthy of praise.
Due to my community receiving 5,000 doses of the COVID-19 vaccine, it was all hands on deck this past week as we conducted our immunization efforts.
Integral Care of Travis County, Texas wanted to personalize contact center interactions by changing the way its agents engaged with callers.
To combat the spread of an infectious disease, which requires contact tracing, geospatial information has shown what feet on the ground can’t.
Understanding all combined initial and future costs of technology solutions can be difficult when evaluating buying or building a technology solution. Not understanding those costs, however, can lead to budget issues and project failures.
Check out these best practices for finding the right coverage for you and your dependents during Open Season.
While with a vaccine and the right response, the pandemic itself will fade, its long-term health impacts will live with those who contracted and survived the virus. Interoperable, nuanced data will be vital to treating their conditions.