While it feels uncomfortable to use the term “customer” for those seeking mental and emotional health care, the public sector customer experience lessons remain valid, and should be implemented in suicide prevention program design.
As difficult as overcoming the opioid epidemic might seem, it is not impossible for state and local leaders.
Maricopa County needed to identify the most vulnerable areas in the county and promote optimal vaccination sites to the public.
How do we get better at engaging people in inclusive ways to ensure their voices truly drive public policy, decisions and legislation?
Leaders within the Michigan Department of Health and Human Services asked a radical question: Why can’t we get people a same-day response when they apply for benefits?“
The key to modernizing the early intervention (EI) space is digitally transforming so data, processes and accessibility meet the “new normal” we’ve established over the past year.
Human decisions are making the critical difference. How can technology best assist state and local agencies in their response and vaccine rollout?
Check out these expert tips on preparing for Open Season and making the best choices for you and your family.
State and local HHS agencies typically take the lead in identifying health-related problems, writing policies, directing response and gauging success.
Government to citizen (G2C) interactions are being shaped to serve populations more effectively and gain trust and transparency from citizens.