Cities exploring AI for municipal field dispatch need clear work definitions, reliable data, approved operating rules, deployment planning and measurable outcomes before AI can improve urgent field-service response.
State and local agencies are looking for innovative solutions to address their financial and other challenges. Dave Cole, NJ’s Chief Innovation Officer, discusses how agencies can use AI and other technology to improve operations and deliver services more efficiently.
Technology should support officers, reduce administrative burden and help keep personnel focused on public safety instead of paperwork.
Government leaders face a dual challenge: the rising threat of AI-driven cyberattacks that call for stronger cyber defense, and DoW’s expanding use of AI. To manage AI securely and effectively, agencies should take seven actions.
In today’s AI-enabled environment, alignment alone is no longer enough to sustain consistent outcomes. Synchronization is the next phase.
AI is being treated like a tool instead of what it actually is: a capability that should be embedded into how work gets done. The organizations seeing real results aren’t the ones experimenting the most. They’re the ones aligning AI to mission outcomes, operational workflows, and decision-making.
Legacy technology wasn’t designed for the volume and variety of data that agencies handle today, and AI exacerbates the problem. Certain tactics, however, will help agencies leave their outdated tech behind — so employees can access data when and how they should.
In this video interview, John Lange of Tricentis explains the role of automated testing in data accuracy, process efficiency, compliance and security.
Government is moving fast, but speed alone is not delivering better outcomes. As AI and automation accelerate decision-making, a gap is emerging between how quickly decisions are made and how well they are governed, understood, and sustained. This article explores how leaders can close the decision gap by strengthening clarity, consistency, and control across policy,… Read more »
In this Q&A with Dave Cole, New Jersey State Chief Innovation Officer, learn how technology and AI are helping the state deliver better services more efficiently.