Transforming the way governments serve the public is about more than choosing the right technologies. Agencies have to rethink engagement with customers.
As Director of GSA’s Technology Transformation Services, Cheriyan wants to see IT transformation take root at scale by focusing on seven key areas.
There are four main stages of software evolution – development, testing, deployment and monitoring. To ensure every application at your agency is secure, you must ingrain security in each cycle of development, no matter what process management approach your agency uses to create applications.
The federal government announced a new initiative on Friday that moves shared service missions into central offices to standardize purchasing.
Because governments have so many applications, platforms and servers, the security systems required to keep networks safe are abundant and diverse.
Agencies are looking for better approaches to data storage and backup. They are are shedding those complex, legacy multi-tiered solutions for simplified data management that still has physical support but is built for virtualized environments, and native cloud capabilities.
When Michael Sherwood, Director of Technology and Innovation for Las Vegas, assumed his role about three years ago, he was tasked with improving the city’s outlook for the future.
An agency’s decision to move to cloud can be complicated if an agency doesn’t quite understand the implications of cloud on everyday operations.
Changes include standing up an Office of Customer Experience, workforce reskilling, and using cloud and artificial intelligence to better serve the public.
Rather than ripping and replacing legacy systems, agencies are increasingly creating software applications to modernize their services.