People often learn they’ve lost access to social services benefits when they try to access them and fail. An innovative Louisiana program helps change that by sending text message reminders about deadlines, submission requirements, and other concerns.
AI is transforming how local governments serve residents. By 2026, accessible, AI-powered tools will define responsive government.
Public and private groups often duplicate efforts and miss important opportunities to engage the community. Rather, they should leverage their combined networks as part of a long-term strategy.
Using Trello as a Kanban for teams is a great solution for team project management.
Build community trust by understanding residents’ demographics and digital needs to ceate equitable, connected and resident-centered services.
Government agencies can improve their services by creating social stories that help people understand specific scenarios.
Resilience is not achieved through a single project or investment. It requires ongoing attention, with practices that can adapt as threats evolve.
Why aren’t more government employees working remotely?
Local leaders can strengthen trust and engagement by adopting a digital-first communications strategy that makes information easy to find and accessible to all. By meeting residents’ expectations for clarity and transparency online, governments can counter misinformation and build lasting public confidence.
Carlsbad, California’s approach to economic storytelling, based on geospatial data, is a blueprint for how local governments can use the tools they already have to build the communities they envision.