Using Incentives to Increase the Number of Survey Respondents
Offering incentives can increase the number of survey responses you receive, but some incentives are more effective than others, and there are drawbacks.
Tech
What You Need to Know About Bots and CX
Chatbots have grown in popularity for good reason: They’re friendly, helpful, and make information readily available. The benefits are arguably even more significant in government applications. They’ve become a reliable tool for delivering constituent services while saving agencies time and resources. In a recent CX Community of Practice, What You Need to Know About BotsRead… Read more »
Data Is the Heart of AI
In the public sector, challenges persist with data sourcing, sharing, training and determining the best ways to use AI. As a result, government agencies continue to tread cautiously while still establishing use cases. The Office of Naval Research is no exception, and Director and Chief Analytics Officer James Valverde Jr. acknowledged it’s impossible to talkRead… Read more »
The App Security Imperative: Closing the Cyber Gap
Application security is imperative in all phases of your agency’s software lifecycle, from design to deployment. That means you must continue to find new and better ways to embed security testing to reduce the risk of cyberattacks and protect your organization’s data. Recently, a rash of high-profile cyberattacks has exploited weaknesses in the elements usedRead… Read more »
You May Need Kanban
Managing projects with business and technical stakeholders is tough. This approach may help.
Your Work Phone is a Hacker’s Playground — Are You Leaving the Door Open?
With mobile threats evolving rapidly, securing your work phone is no longer optional—it’s the frontline defense for government data.
RTO/RPO: Why Should You Care?
Help your business teams understand the backup cycle and their potential for lost data.
ATO/ELS: Application Release Help
Application releases can be stressful. Authorization to operate (ATO) and early life support (ELS) may help reduce the stress.
Acknowledging the Contributions of Women in Technology
March is Women’s History Month — and a chance to appreciate the contributions of women in technology, whose work is the basis for many tools we use today.
Using Data to Engage with Constituents
Mallory Bateman, Director of Demographic Research, Kem C. Gardner Policy Institute, discusses how to use data to engage with your constituents.