In today’s era of rapidly changing customer expectations, there are three primary ways that agencies using legacy approaches can fail to meet their constituent’s needs: The solution? Moving beyond a traditional customer service framework with a suite of technologies strategically implemented by using human-centered design (HCD). This approach leverages data-driven insights to understand the customerRead… Read more »
According to a study released by Cyber Threat Intelligence Integration Center, the number of ransomware attack claims worldwide in 2023, rose 73% as compared with 2022. Ransomware and other threats are showing no signs of letting up. If anything, bad actors are more determined, using artificial intelligence and machine learning to aid in their effortsRead… Read more »
Modernization can improve your agency’s service delivery, but while you upgrade your tech and processes, you can’t forget about security. As you make your services more accessible online for your constituents, unfortunately, it can also open the door to cyber criminals. That means you must implement security measures that protects sensitive data from unauthorized access.Read… Read more »
With back-to-school season around the corner, it’s the perfect time for you to continue learning, too. Our August online training list is ready to go, with experts lined up to chat about everything from pitching innovation to leadership to managing successfully while being an introvert. All sessions are free and open to everyone. If you can’t attendRead… Read more »
Is your agency aware of the four main types of mobile threats? Here’s a closer look and a few tips for reducing risk.
Learn how updating your human resource tools and technology can help agencies rise to the challenge of getting (and keeping) new hires.
There’s no easy way to explain quantum computing without getting deep into the kind of math that only quantum physicists understand. But here’s a brief overview that makes quantum computing understandable for the rest of us.
Discover how your agency can get the technical details of zero trust right by including network segmentation.
“Humanity-centered design” goes beyond “human-centered design” to look at the bigger picture surrounding applications. Here’s how that can change your approach.
It matters whether someone has a positive or negative experience transitioning from traditional, face-to-face interactions with agencies to more digital outreach. The right implementation can help.
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