Design Your Services with Citizens at the Center
Discover how human-centered design can improve constituent services and employee engagement.
Tech
Virtualization as a Bridge to the Cloud
This article shares the benefits of using virtualization in a cloud environment.
The Case for Accessible Communications Technology
Collaborative technology has erased physical barriers that once made it difficult to meet face-to-face and work on documents simultaneously. But disabled employees and other workers often need special accommodations — closed captioning, for instance — that allows them to access modern communications technology.
Where Should People Work?
What do senior government leaders think about work-from-home arrangements? Are they more of a problem or a solution? We asked three C-level government executives for their opinions.
Making Automation Work for Your Agency
This blog details how automation can help agencies successfully enhance their workforce.
The Right Partnership Drives Success in Government Operations
Agencies need a true partner, not just a technology vendor, to help them address security needs while incorporating industrial Internet-of-Things devices into their information technology (OT) and operational technology (OT) systems.
The Benefits of Using a Unified Case Management Platform
Agencies need individual solutions tailored to different case categories but also need those solutions to interoperate and share data.
Unsung Heroes: The Technical Team Behind the US Administration for Children and Families
When one thinks of ACF, your mind might understandably drift toward the frontline workers, the policy makers, or the many initiatives undertaken to support vulnerable children and families across the United States. However, behind the scenes lies a team of dedicated professionals whose work is instrumental to ACF’s operations and mission: the technical team enabling… Read more »
Put Observability to Work
This playbook explains how a modernized approach to observability can help troubleshoot and remediate IT issues faster.
3 Pain Points of IT Management
This resource discusses the benefits of automation and best practices for implementing this technology.