From water treatment plants and public utilities to traffic management systems, communities rely on operational technology (OT) every day. These systems help deliver essential public services, but they also present a unique cybersecurity challenge. OT environments often include specialized and legacy equipment that can be difficult to identify, manage, and secure using traditional IT tools.Read… Read more »
Artificial intelligence is evolving. For years, organizations have used AI for IT Operations (AIOps) to help monitor systems, identify issues and recommend solutions. Now, a new approach is emerging: agentic AI, which moves beyond analysis and into action, helping organizations not only understand problems, but also resolve them. From Insight to Action AIOps was designedRead… Read more »
Government agencies don’t escape legacy IT with massive transformations. The path out of the “messy middle” is deliberate, incremental and continuous.
Modernization isn’t just about upgrading technology. It’s about delivering better outcomes for the people government serves. As agencies look to improve service delivery, strengthen security and operate more efficiently, they are rethinking how systems, data and processes work together. During the July 15 webinar, How Modernization Drives Better Outcomes, government and industry leaders discussed whatRead… Read more »
Traditional procurement models don’t reflect how government actually operates. A Storage as a Service approach is a better, more resilient fit.
A former state CIO explains how state and local IT leaders can modernize with fiscal discipline, reduce risk, and plan predictable costs.
Staying up to date on your professional skill sets is really about making your day-to-day work easier. As technology and expectations change, learning new skills — like AI or data tools — can help you get things done faster and with less stress. Take a look at the available webinars we have on tap forRead… Read more »
Legacy technology wasn’t designed for the volume and variety of data that agencies handle today, and AI exacerbates the problem. Certain tactics, however, will help agencies leave their outdated tech behind — so employees can access data when and how they should.
From email to virtual meetings to Teams messaging, digital tools are essential to how government teams communicate and get work done. But when they’re not used well, they can create confusion, wasted time, and unnecessary stress. During the latest Supervisor Community of Practice, we discussed easy‑to‑apply tips with Shawn Selleck, Principal, Civinno, LLC, to helpRead… Read more »
Many government communication and service delivery plans assume that constituents have easy access to online resources and can comfortably work with digital tools. But that’s not always the case. Challenges range from access barriers (bandwidth, devices) and comprehension barriers (language, ease of use) to trust and safety. During our CX Community of Practice Session onRead… Read more »