Tech

Service Management System (ITIL) using SharePoint

Spent last night working on designing the next components to ITIL solution using SharePoint my team has fielded as a Federal Department. The first module tracked service requests from a catalog of service. These services are higher level than the MOF services than the Microsoft System Center tracks and reports. I had previously passed alongRead… Read more »

SkyTrain upgrades communications network

TransLink (BC) officials announced plans to install fiber-optic cables on SkyTrain’s Expo line, replacing its 25-year-old cable network. ”The fiber-optic cables are the backbone of SkyTrain operations,” said Fred Cummings, president of British Columbia Rapid Transit Company, which operates two of the three SkyTrain lines, in a statement. “They run the communications among staff, operateRead… Read more »

The Day I Shook President Obama’s Hand

Early this morning I shook Justin Bieber’s President Obama’s hand. Haha – that one’s for you birthday-GovLoop-Steve! On a serious note, this morning I had the amazing honor and good fortune to walk onto the White House South Lawn alongside my wonderful, bad-ass friend Heather Coleman. The event was a state visit by the RepublicRead… Read more »

Getting digital engagement right

Today I gave a talk at the CIPR public services communications conference. In case they are handy, here are the slides: Getting digital engagement right View more presentations from Kind of Digital. Possibly related posts: No Related Post Original post

Is it time to buy a new iPhone 4S without LTE?

The iPhone 4S is the exact same form factor as the 4 Apple just released the details on the iPhone 4S, for those expecting the 5, they were extremely underwhelmed, and Apple’s stock has taken a bit of a tumble. The updates were all internal and all on the back-end. This has made quite aRead… Read more »

Yesterday’s Security Doesn’t Work for Today’s Threats

Another discussion from the HP Protect 2011 conference on Monday, September 12, 2011 featured Bob Gourley and HP’s Andrzej Kawalec, CTO of Enterprise Security, discussing the evolving enterprise threat environment and how it can be mitigated. Bob and Andrzej agreed on three major emerging challenges in enterprise cybersecurity. The first is simply the nature ofRead… Read more »

Why Innovators Should be Paying Attention to Prizes

Innovators—including government innovators—should be paying attention to prizes because they work, because they add another tool to their innovation tool belt, and because they are already being used by a typical late adopter—the government. I’ve been a student of prizes and competitions in government for several years now—there is always something to learn: a newRead… Read more »