Tech

Unsubscribe vs. Opt-out

Our organization, CEPSM, recently ran a database “cleaning” email campaign to remind our e-communications subscribers that they are in full control of what they want to receive and how often. While at first instinct nobody wants to see their database decline in numbers, I’m sure most people would agree that clogging your audiences’ email in-boxesRead… Read more »

Phone Tips & Tricks: “Point and Shoot”

The Phone Tips & Tricks series is supported by the Sprint Federal Employee Discount Program. To find awesome discounts visit the Sprint Federal Employee Discount resource center today. I’ve been seeing a lot of images from all over after last week’s east coast earthquake and Hurricane Irene. This got me thinking. Our world has changedRead… Read more »

Facebook’s latest response to Google+

First thing I thought of when Google+ launched a few months ago was that they were making a big promotional mistake by making their USP (unique selling proposition) the fact that they allow users to create “circles”. Why did I think it was a mistake? One of the key things I remember that my strategicRead… Read more »

Socially-Semantic Markup – Link Facebook and Google Plus (+1) to Your Website

A primary objective of work in designing and deploying websites is to enable an evolved online user experience, for human users of the website. For many websites and their owners, the core website is also a source of information, marketing messages and social dialogue that lives elsewhere. “Elsewhere” can mean any Internet-enabled channel, from socialRead… Read more »

Tonight’s Special Guest on #localgovchat: Reno’s Kristy ‘GovGirl’ Fifelski

Fifelski’s most recent vlog on the ‘searchification’ of of government websites We are excited to have Kristy Fifelski, @kristyfifelski, web manager for the City of Reno and creator of http://govgirl.com, as our special guest tonight on #localgovchat. Kristy manages the award-winning Reno.gov website and employee intranet by day and recently began an exciting new videoRead… Read more »

Improving the customer experience through technology

Deltek Analyst Amanda White reports. This year’s 44th Annual IT Solutions Management (ISM) for Human Services Conference focused heavily on the importance of customer experience. During a federal panel discussion, Rick Friedman, director of State Systems for the Center for Medicare and Medicaid Systems, talked about what Medicaid consumers can expect by 2014. He saidRead… Read more »

5 Reasons Your Project Management Career Isn’t Moving (And What To Do About It!)

You’ve applied to everything that moves. You’ve polished your resume. You’re going for all the right job titles. You’ve pursued an advanced degree. You’re asking everybody if they are hiring and can get you ‘in’. You’re trying everything you know. But it’s not working. It’s frustrating, I know it is. I’ve been there. So why?Read… Read more »