We’re excited about a fresh new look for OpenSF, a team blog dedicated to innovation, collaboration and transparency in San Francisco government. OpenSF was originally launched by Jay Nath, director of innovation in the City’s Department of Technology, and his team members were the primary contributors. For about a year, I’ve been writing regularly forRead… Read more »
Mark Drapeau (Washington, DC) – The Federal government has made a good deal of progress toward being more transparent, collaborative, and participatory during the two years since President Obama took office. However, despite great strides, government practitioners’ use of social media is not very sophisticated, does not take advantage of the latest tactics and tools,Read… Read more »
(cross posted on CG-LIMS Project Blog in Intelink-U) Support from the top of the DHS Procurement organization that is. Today’s post will be a repeat for some of you who heard this at the last staff meeting, but it’s important enough that I want to make sure everyone gets the message. Short version: The newRead… Read more »
We’re face-to-face again with our love-hate relationship with democratic principles. While politicians, pundits and everyday citizens love to extol the value of participatory governance in the United States and around the world, our foreign policy has focused on American ‘interests’ rather than democratic principles. It’s not surprising this week that Egyptian President Mubarak’s administration isRead… Read more »
For the last several months, people have caught me spouting off on Twitter (and elsewhere, like DevLearn’s General Session) that identity — my identity, in particular — is socially defined. Now it’s time for the rubber to meet the road. I’ve created a Wiki page (using Wikispaces, because they make use of OpenID) to beRead… Read more »
Boots. I salute you. Because damned if you do and damned if you don’t just really bit you on the behind. UKUncut have been out bringing protest and humour to the streets again today. And Boots have received a visitation due to their alleged (I don’t know enough about all this so am using alleged)Read… Read more »
Kevin Hillstrom writes: A new generation of analytics leaders are about to be crowned. What do they have to look forward to? Let’s find out. Question #1: Will management listen to me? The reality is that some people will listen to you. Your analytics projects are important, and what you learn is important. People willRead… Read more »
Stop worrying about hitting the big drive and concentrate on the fundamentals Ever hear the phrase “Drive for Show, Putt for Dough?” It’s time-honored sports cliche that refers to the oohs and ahhs that a huge golf drive off the tee will elicit from the crowd. However, despite all the attention a big drive getsRead… Read more »
This article doesn’t say much about how officials and agencies are expected to use Twitter, but it’s evident that two-way conversations are expected: http://www.nytimes.com/2011/01/30/us/politics/30twitter.html
The main reason why “Customer Satisfaction” in public organizations is so difficult is because we have to sometimes say “no.” That is why I would argue that customer satisfaction is not the goal at all, and that good customer service doesn’t always result in a customer getting what they want. Our goal has to beRead… Read more »